Rhonda McKeague
Kapolei
Summary
Detail-oriented professional with 10+ years of experience in scheduling, documentation, and customer service support. Known for strong communication skills, multitasking in fast-paced environments, and maintaining confidentiality while coordinating with medical and service providers.
Overview
19
19
years of professional experience
Work History
Claims Adjuster
Progressive/Farmers/GEICO
Honolulu
01.2016 - Current
- Serve as a primary point of contact for customers, providing administrative support throughout the claims process.
- Manage customer appointments for in-office meetings, including preparation and execution of required claim documentation.
- Investigate insurance claims, review coverage and liability, prepare reports and recommend payment or denial of claims.
- Coordinate with medical professionals for injury-related claims assessments.
- Negotiate settlements with clients and service providers for timely resolution.
Massage Therapist
The Pain Clinic
Las Vegas
06.2007 - 02.2010
- Scheduled and coordinated patient appointments in a clinical setting.
- Maintained and updated patient charts and treatment notes in accordance with clinic procedures.
- Documented patient progress, observations, and treatment responses accurately and in a timely manner.
- Worked collaboratively with chiropractors and acupuncturists to support patient care and clinic operations.
- Maintained patient confidentiality, and adhered to healthcare privacy standards.
Education
Some College (No Degree) - Physiology
Nevada Career Institute
NVSkills
- Clear verbal communication with clients regarding services and expectations
- Active listening and responsiveness to customer needs and concerns
- Ability to explain procedures in a calm and reassuring manner
- Multitasking in a fast-paced environment
- Time management
- Medical documentation
Accomplishments
Gold Key Award presented by IBM-MGM Resorts
Timeline
Claims Adjuster
Progressive/Farmers/GEICO
01.2016 - Current
Massage Therapist
The Pain Clinic
06.2007 - 02.2010
Some College (No Degree) - Physiology
Nevada Career Institute