Rhonda McNeil
Memphis,TN
Summary
Proficient in handling a wide range of customer inquiries via phone, email, and live chat. Adept in using various CRM and remote working tools to deliver prompt and efficient service. Known for excellent communication skills and a strong ability to resolve issues leading to high customer satisfaction.
Overview
11
11
years of professional experience
Work History
Inside Sales Rep
United Rentals
11.2023 - Current
- Process rental quotations, reservations, and contracts
- Establish new rental and sales accounts by serving walk-in and call-in customers
- Negotiate prices on equipment rentals and contractor supplies in accordance with pricing policies and procedures
- Dispatch delivery trucks and manage customer expectations regarding delivery
- Generate leads for new business and communicate leads with outside representatives
Submission Processor
IRS
03.2023 - 11.2023
- Responded to taxpayer's inquiries, resolved account inquiries; advised taxpayers of enforcement actions; and managed sensitive case problems designated as requiring special case handling
- Analyzed and resolved tax processing problems
- Adjusted taxpayer accounts, prepared and issued manual refunds, performed multiple credit transfers, computes tax, penalty, and interest (including restricted interest)
Inventory Control Specialist
Fed Ex Supply Chain
01.2023 - 03.2023
- Accounted for damaged and defective products, maintained inventory metrics, and administered cycle count programs
- Experience in wireless RF scan gun devices, thin clients
- Administered cycle count programs, maintained and reported all inventory metrics
- Simultaneously managed customer requests, inventory management and merchandising
Service Manager
Masis Staffing Solutions
02.2022 - 12.2022
- Initiated daily production/activity of associates to meet and exceed sales goals by 5%
- Specialized knowledge in areas of Code of Federal Regulations (CFR), Single Entry Time Reporting (SETR), National Finance Center (NFC) HR Connect, FMLA, SharePoint, Timeshare
- Proved ability to multitask and handle several projects at a time: strong oral and written communicator, public speaker and motivational team leader
- Specialized software knowledge of MS Word, Excel, WordPerfect, Vista, Outlook, Access, PeopleSoft, MS-Project, MS-Power Point
- Provided training and awareness programs for employees on information security best practices
- Provided expertly thorough advice on payroll issues to Executives; Responsible for ensuring all gathered data is compiled with thorough expert analysis
Quality Specialist
GXO
11.2021 - 02.2022
- Inspected finished products being processed, incoming materials, parts, assemblies and test products for performance of company standards
- Read blueprint and specifications
- Measure products with calipers, gauges, and micrometer
- Used SAP to run processes
Quality Assurance Specialist
Advanced Services Incorporated
Memphis, TN
01.2014 - 02.2022
- Met and greeted the new hire class, while ensured appropriate percentage of associates/center calls, chats, and emails were audited and floor support for operations were provided as necessary to meet business objectives
- Assisted with recruitment, training, and coaching agents
- Tracked all calls monitored and communicated weekly records to Operations, and prepared reports and emails
- Support quality assurance, while meeting metric and provided follow-ups and ensuring deadlines were met
- Identified opportunities for process improvement
Education
IT Foundations -
Tech 901
11.2024
Business Administration - concentration in HR
Strayer University
07.2017
Medical Assistant - Received certification
Concorde College
03.2002
Skills
- Computer system monitoring
- Excel
- Power Point
- Microsoft Office
- Word
- Monitoring attention to details and organization
- Leadership collaboration
- Product knowledge
- Digital literacy
- Efficiency
- Relationship building
- Communication Skills
- Administrative Experience
- Problem-solving
- Meet Deadlines
- Empathy
- Publisher
- ERP
- Advanced on copy machine
- Projector
Timeline
Inside Sales Rep
United Rentals
11.2023 - Current
Submission Processor
IRS
03.2023 - 11.2023
Inventory Control Specialist
Fed Ex Supply Chain
01.2023 - 03.2023
Service Manager
Masis Staffing Solutions
02.2022 - 12.2022
Quality Specialist
GXO
11.2021 - 02.2022
Quality Assurance Specialist
Advanced Services Incorporated
01.2014 - 02.2022
IT Foundations -
Tech 901
Business Administration - concentration in HR
Strayer University
Medical Assistant - Received certification
Concorde College
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