Summary
Overview
Work History
Education
Skills
Accomplishments
Training
Sucessfully recovered approximatley $150K in fraud losses for the Kroger Co.
Timeline
Generic

Rhonda Melvin

Sandy,UT

Summary

  • Enthusiastic candidate with extensive experience in Management, Leadership and cash handling at banks or money lending institutes.
  • Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Management position. Ready to help team achieve company goals.

Overview

25
25
years of professional experience

Work History

Teller

Loomis Armored Services
06.2023 - 05.2024
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Member Consultant (teller)

Security Service Federal Credit Union
10.2021 - 05.2023
  • Built a lifetime relationship with our members by opening checking, savings, IRA, and Money Market for our members to enhance their financial wellbeing
  • Duties also include deposits, withdrawals, transfers, Bank Wire transfers and ACH product knowledge
  • Organized special events designed specifically around member interests which resulted in an increase of overall engagement levels among our community.
  • Collaborated with team members to achieve shared goals and improve overall performance.
  • Analyzed member feedback data to identify opportunities for improvement within the organization's operations or offerings.

Quality Control/Fraud Manager

The Kroger Co
07.1999 - 07.2020
  • Managed several different teams within the Returned Check/Accounting department of the Kroger Co
  • Responsibilities were ensuring accuracy, efficiency and responsibility for the quality of work each team member produced
  • Duties also included hiring, training, and performance planning and review.
  • Managed a team that provided armored carrier money services to the stores including change orders and assistance with overages and/or shortages.
  • Managed a team of reconciliation specialists that balanced the books for each store nationwide to the Kroger ledger.
  • Loss Prevention
  • Prepared check fraud cases that represented detrimental losses to the company and referred them to law enforcement
  • Cases referred to law enforcement (FBI, Postal Inspector, Secret Service, etc.) also included credit card loss as well as internal employee theft
  • Collaborate case evidence and details with law enforcement.
  • Confidentiality/Discretion
  • Utilized several databases that contained sensitive private information and that required security approval and protection of data with the utmost confidentiality and sensitivity.

Education

GED -

West High School
Salt Lake City, UT
11.1998

Skills

  • Time management
  • Self-starter
  • Dependable/punctual
  • Excel
  • Word
  • Data Entry/10-Key
  • Current Utah Notary Public

Accomplishments

  • Supervised team of 25+ staff members.

Training

Attended multiple training courses throughout my career at the Kroger Co. that included Financial Crimes seminars. I was a member of the International Association of Financial Crimes Investigators (IAFCI) group that allowed me the opportunity to network with other professionals in the Financial Crimes industry. I also am a current Notary Public for the state of Utah.

Sucessfully recovered approximatley $150K in fraud losses for the Kroger Co.

Lead a team of fraud investigatiors and compiled fraud cases and collaboratvley worked with Financial Crimes Investigator to submit casses to Law Enforcemnt agencies nationwide. 

Timeline

Teller

Loomis Armored Services
06.2023 - 05.2024

Member Consultant (teller)

Security Service Federal Credit Union
10.2021 - 05.2023

Quality Control/Fraud Manager

The Kroger Co
07.1999 - 07.2020

GED -

West High School

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Rhonda Melvin