Summary
Overview
Work History
Education
Skills
References
Timeline
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Rhonda Rizzotto

Laughlin,NV

Summary

Dynamic Casino Slot Supervisor at Golden Entertainment with a proven track record in team supervision and operational efficiency. Expert in conflict resolution and quality assurance, enhancing service delivery and guest satisfaction. Successfully implemented process improvements, resulting in a notable increase in service quality and team performance.

Overview

33
33
years of professional experience

Work History

Casino Slot Supervisor

Golden Entertainment - Edgewater
Laughlin, NV
11.2021 - Current
  • Supervised daily operations to ensure team efficiency and adherence to policies.
  • Trained staff on best practices and company standards for performance improvement.
  • Coordinated schedules and assignments to optimize workflow and resource allocation.
  • Implemented process improvements to enhance service delivery and operational efficiency.
  • Resolved customer inquiries and concerns promptly, ensuring satisfaction with services provided.
  • Oversaw quality assurance efforts to maintain high standards of product and service delivery.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Delegated work to staff, setting priorities and goals.
  • Assigned work and monitored performance of project personnel.
  • Trained staff on proper procedures and customer service techniques.
  • Ensured compliance with gaming regulations and internal policies.
  • Assisted in resolving customer inquiries and disputes effectively.

Casino Host

Golden Entertainment - Colorado Bell & Aquarius
Laughlin, NV
08.2013 - 11.2021
  • Facilitated guest experiences through personalized interactions and attention to detail.
  • Managed guest inquiries, resolving issues promptly and effectively to ensure satisfaction.
  • Developed relationships with regular patrons, fostering a welcoming atmosphere in the casino.
  • Issued rewards to guests to encourage continued play and high-dollar spending.
  • Promoted players' club by walking casino floor and signing up new guests.
  • Exceeded pre-determined goals for special event attendance, advance hotel reservations and new player sign-ups.

Front Services Manager

Ramada Express / Tropicana Laughlin
Laughlin, NV
12.1992 - 07.2008
  • Managed daily operations to ensure exceptional guest service and satisfaction.
  • Oversaw staff scheduling to maintain efficient workforce coverage and support.
  • Coordinated training programs to enhance team skills and service standards.
  • Implemented operational policies to streamline processes and improve service quality.
  • Resolved guest complaints and concerns promptly to maintain a positive experience.
  • Collaborated with other departments to ensure seamless service delivery across the property.

Education

Bachelor of Science - General Science

College of Southern Nevada
Las Vegas, NV
05-2008

Skills

  • Team supervision
  • Customer service
  • Conflict resolution
  • Operational efficiency
  • Quality assurance
  • Professionalism
  • Schedule management
  • Data analysis

References

References available upon request.

Timeline

Casino Slot Supervisor

Golden Entertainment - Edgewater
11.2021 - Current

Casino Host

Golden Entertainment - Colorado Bell & Aquarius
08.2013 - 11.2021

Front Services Manager

Ramada Express / Tropicana Laughlin
12.1992 - 07.2008

Bachelor of Science - General Science

College of Southern Nevada

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