Rhonda Michelle Floyd
Fuquay-Varina,NC
Summary
Dynamic professional with strong analytical, communication, and teamwork skills, demonstrating a proven ability to quickly adapt to new environments. Committed to contributing to team success while pursuing opportunities for professional development. A positive attitude and dedication to continuous learning drive the pursuit of excellence in every endeavor. Prepared to leverage these strengths to make a meaningful impact within a collaborative team setting.
Overview
11
11
years of professional experience
Work History
Store Manager
Medlin Davis Dry Cleaners
09.2021 - 04.2025
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Cable Assembler
SSD Southeast, Inc.
09.2020 - 11.2021
- Utilized soldering and welding equipment to join and secure components in place.
- Inspected completed wiring products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Conferred with management and design staff to fully understand and comply with strict production specifications.
- Identified and corrected defects to bring completed products in line with tolerances.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Counter Clerk
Medlin Davis Dry Cleaners
04.2019 - 03.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
- Provided callers with product and customer service information to foster brand loyalty.
- Managed multiple tasks in high-volume environment.
- Proven ability to learn quickly and adapt to new situations.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
Cable Assembler
SSD Southeast, Inc.
09.2018 - 04.2019
- Inspected completed wiring products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
- Organized and detail-oriented with a strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed and maintained courteous and effective working relationships.
- Utilized soldering and welding equipment to join and secure components in place.
- Conferred with management and design staff to fully understand and comply with strict production specifications.
- Identified and corrected defects to bring completed products in line with tolerances.
Store Clerk
Whitey's Country Store and Grill
11.2017 - 09.2018
- Performed inventory control, such as counting, and stocking merchandise.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Assistant Manager/Manager
Smokey Joe's Tobacco & Vapor/U-Haul
03.2014 - 06.2017
- Generated repeat business through exceptional customer service.
- Controlled costs to keep business operating within budget and increase profits.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Associate of Science - Health Information Technology
Central Carolina Community College
Sanford, North Carolina, NC12.2025
Diploma - Health Information Technology
Central Carolina Community College
Sanford, North Carolina, NC12-2025
Certificate - Patient Access Specialist
Central Carolina Community College
Sanford, North Carolina, NC05-2025
Skills
- Store operations oversight
- Operational budgeting
- Personnel development
- Problem-solving
- Cash management
- Operational efficiency
- Goals and performance
- Maximizing profitability
- Multitasking and organization
- Work Planning and Prioritization
Timeline
Store Manager
Medlin Davis Dry Cleaners
09.2021 - 04.2025
Cable Assembler
SSD Southeast, Inc.
09.2020 - 11.2021
Counter Clerk
Medlin Davis Dry Cleaners
04.2019 - 03.2020
Cable Assembler
SSD Southeast, Inc.
09.2018 - 04.2019
Store Clerk
Whitey's Country Store and Grill
11.2017 - 09.2018
Assistant Manager/Manager
Smokey Joe's Tobacco & Vapor/U-Haul
03.2014 - 06.2017
Associate of Science - Health Information Technology
Central Carolina Community College
Diploma - Health Information Technology
Central Carolina Community College
Certificate - Patient Access Specialist
Central Carolina Community College