Rhonda Micke
Athol,USA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Night Manager
Ace Hardware
Red Bluff, CA
08.2022 - 07.2023
- Responded promptly to inquiries from customers or clients about services offered by the business
- Delegated work to staff, setting priorities and goals
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction
- Established friendly relationships with customers
- Oversaw general upkeep of public areas and restrooms
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store
- Advised management of staffing levels and team member performance to facilitate labor
Owner/Operator
Rancheria Rv Park
Hat Creek, CA
03.2005 - 11.2021
- Managed daily operations of business, including hiring and training staff
- Created marketing campaigns to attract new customers
- Negotiated contracts with vendors and suppliers
- Maintained relationships with existing clients by providing superior customer service
- Organized events such as trade shows and conferences
- Ensured compliance with local, state, and federal regulations
- Set pricing structures according to market analytics and emerging trends
- Promoted business on social media platforms to maximize brand identity and generate revenue
- Kept records for production, inventory, income and expenses
Education
High School Diploma -
Red Bluff High School
Red Bluff, CA06.1982
Associate of Arts - Early Childhood Special Education
Shasta College
Redding, CASkills
- Property Security
- Guest Relations
- Reservations Management
- Bank Deposit Preparation
- Conflict Resolution
- Guest Assistance
- Assignment Delegation
- Shelf Restocking
- Customer Service
- Sales and Marketing
- Good Judgment
- Hiring and Training
- Computer Skills
- Documentation and Reporting
- Shift Scheduling
- Business Planning
- Payroll Processing
Timeline
Night Manager
Ace Hardware
08.2022 - 07.2023
Owner/Operator
Rancheria Rv Park
03.2005 - 11.2021
High School Diploma -
Red Bluff High School
Associate of Arts - Early Childhood Special Education
Shasta College