RHONDA MILLER
Sandy Springs,GA
Summary
High-energy Representative provides knowledgeable and fast answers. Excellent listener and communicator familiar with industry products and services. Reliable Representative with background in customer service, sales, merchandising and bartending. Gained valuable experience addressing customer inquiries, resolving complaints and promoting new products or services. Strengths include communication skills, problem-solving abilities, and commitment to customer satisfaction. Previous roles have shown significant improvement in customer engagement and overall client relations.
Overview
9
9
years of professional experience
Work History
NIGHT SERVICE REP
EXTENDEDSTAY AMERICA
Sandy Springs, GA
07.2024 - Current
- Greeted customers and answered inquiries in a professional manner.
- Managed incoming calls from customers seeking assistance with their orders or other services.
- Resolved customer complaints promptly and efficiently.
- Processed payments via cash, check, or credit card transactions.
- Assisted customers over the phone with placing orders and answering questions about product availability or pricing information.
- Maintained cleanliness of work area throughout shift including sweeping floors and dusting shelves.
Assistant Manager
Edible Arrangements
Dunwoody, GA
12.2023 - Current
- Cleaned work area to ensure food safety regulations were met.
- Recorded details of all produce packed in the day's shift.
- Inspected fruit for ripeness or spoilage prior to packing.
- Assisted in unloading shipments of fresh produce from vendor trucks or trailers into storage areas.
- Followed company policies regarding handling customer returns promptly and accurately.
- Checked and packed fresh fruits according to quality standards.
- Prepared orders for customers by selecting specific types, sizes, and amounts of fruits requested.
- Adhered strictly to health and safety regulations while working with produce items.
- Monitored temperature-controlled storage areas to maintain optimal conditions for fruits stored there.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Transported packages to customers' vehicles.
MANAGER
Kool Runnings Restaurant
NORCROSS, GA
06.2022 - 04.2023
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Assisted in setting up the bar for service shift.
- Performed opening and closing duties including restocking supplies.
- Provided drink suggestions to customers based on their preferences.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Cleansed glasses with sanitizing solution after each use.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Adhered to state regulations regarding serving alcohol responsibly.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Developed good working relationships with fellow employees through effective communication.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Planned and coordinated special events to boost customer numbers and profits.
- Stayed up-to-date on latest mixology trends
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Checked identification of guests to verify age requirements for alcohol purchase..
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
Bartender Supervisor
SONNY BBQ
Lawrenceville, GA
02.2016 - 03.2020
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
- Supervised a team of 10 bartenders, ensuring proper handling of all alcoholic beverages and adherence to local laws.
- Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
- Assisted in resolving customer complaints promptly and professionally.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Utilized point-of-sale systems to process payments accurately and efficiently.
Education
Associate of Arts - Restaurant And Culinary Management
Stratford University
Falls Church, VA08-2005
Bachelor of Arts - Fashion Merchandising
UNIVERSITY OF WISCONSIN STOUT
Menomonie, WI06-1989
Skills
- Service Recommendations
- Payment Acceptance
- System updates
- Customer Support
- Customer Relations
- Complaint Handling
- Remote assistance
Accomplishments
- GRADUATED MAGNA CUM LADE
- FLARE BARTENDER 2010
- EMPLOYEE OF THE MONTH X4
- 100% SAFE SERV/ FOOD HANDLING
- RABBIT AWARD (FASTEST SHOT POURER)
Timeline
NIGHT SERVICE REP
EXTENDEDSTAY AMERICA
07.2024 - Current
Assistant Manager
Edible Arrangements
12.2023 - Current
MANAGER
Kool Runnings Restaurant
06.2022 - 04.2023
Bartender Supervisor
SONNY BBQ
02.2016 - 03.2020
Associate of Arts - Restaurant And Culinary Management
Stratford University
Bachelor of Arts - Fashion Merchandising
UNIVERSITY OF WISCONSIN STOUT
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