Rhonda Miller
NEW ORLEANS
Summary
Dynamic Operations Manager with a proven track record at Acadia Restaurant Services Inc., excelling in operational efficiency and customer service. Expert in problem-solving and staff management, I implemented standard operating procedures that significantly enhanced employee performance and compliance, driving customer satisfaction and optimizing resource allocation.
Overview
11
11
years of professional experience
Work History
Operations Manager
Acadia Restaurant Services Inc.
04.2014 - 08.2025
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma -
Buna Independent School System
Buna, TXSkills
- Problem-solving
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Employee relations and conflict resolution
- Staff training
- Staff management
- Inventory management and control
- Health and safety compliance
- Organizational management
- Purchasing and procurement
Timeline
Operations Manager
Acadia Restaurant Services Inc.
04.2014 - 08.2025
High School Diploma -
Buna Independent School System
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