Rhonda Mitchell
Savage ,MN
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Reservations Agent
Transit Team
10.2023 - Current
- Enhanced customer satisfaction by efficiently handling all aspects of the reservation process in a timely manner.
- Streamlined workflow for quicker response times, ensuring that clients received accurate information and prompt assistance.
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Developed rapport with guests through personalized interactions, fostering loyalty and encouraging repeat business.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
School Bus Driver
Schmitty & Sons
08.2022 - 06.2023
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
- Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
Customer Service Executive
Data Sales
10.2019 - 08.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Sales/ Customer Service
Frontier Communications
01.2013 - 02.2017
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Boosted sales through effective product recommendations tailored to individual customer needs.
- Managed high call volume while maintaining a professional and friendly demeanor with all customers.
- Maintained up-to-date knowledge of products, features, and promotions to better assist customers.
- Developed strong rapport with customers, fostering loyalty and repeat business through attentive service.
- Contributed to positive team atmosphere by actively supporting colleagues during peak times or absences.
- Used customer insights to develop innovative sales strategies to increase sales.
- Reviewed customer feedback to determine strategies for improving customer service.
Education
Computer Support Specialist
National American University - Rapid City
Rapid City, SD06.2025
Skills
- Cancellation processing
- Email Etiquette
- Travel knowledge
- Marketing Strategies
- Cancellation Policies
- Skilled in Microsoft Office
- Reservations assistance
- Patience and composure
- Telephone reservations
- Phone Etiquette
- Upselling proficiency
- Call Control
- Problem-Solving
- Data Entry
- Customer Service
- Multitasking
Certification
- CNA - Certified Nurse Assistant
- Licensed Class B
Timeline
Reservations Agent
Transit Team
10.2023 - Current
School Bus Driver
Schmitty & Sons
08.2022 - 06.2023
Customer Service Executive
Data Sales
10.2019 - 08.2022
Sales/ Customer Service
Frontier Communications
01.2013 - 02.2017
Computer Support Specialist
National American University - Rapid City
- CNA - Certified Nurse Assistant
- Licensed Class B
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