Rhonda M. Johnson
Wayne,USA
Summary
Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Insurance Agent
Sharpe & Associates Insurance Agency
01.2020 - Current
- Assessing client needs: Identifying a client's insurance needs and advising them on suitable policies
- Recommending policies: Suggesting the best insurance policies for clients based on their financial needs
- Explaining terms and coverage: Ensuring clients understand the meaning of technical terms in their policy
- Guiding clients through claims: Helping clients with the claims process, including paperwork and procedures
- Mediating with insurance companies: Acting as a liaison between clients and insurance companies
- Building client relationships: Establishing trust, reliability, and knowledge with clients
- Keeping up with industry news: Staying current on insurance industry news and regulatory changes
- Reviewing policies: Ensuring clients have the appropriate coverage
Religious Programs Volunteer
Robert Cotton and Huron Valley Correctional Facilities
06.2019 - Current
- Support constitutional guaranteed right to practice religious freedom
- Provide religious advice to men regarding ways to live a positive, productive, and crime free lifestyle
- Offer techniques to change the lifestyle of an offender from repeating criminal acts
- Create a positive environment that will allow them to be productive members of society
Substitute Teacher, K-8
National Heritage Academies
11.2019 - 11.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Documented student progress and provided regular updates to parents.
- Utilized variety of instructional strategies to meet individual student needs.
- Implemented classroom management techniques to maintain positive learning environment.
Administrative Assistant
International Gospel Center
05.2016 - 08.2019
- Entered totals for weekly tithes and donations, and managed deposits in business accounts
- Maintained accounting for all religious holidays, pastor’s duties, appointments with the ministry leaders
- Coordinated all electronic banking transfers and maintain online payment systems
- Managed building maintenance and all onsite vendors
- Arranged all travel and lodging for Pastor and special guests
- Managed schedules for 26 department heads
- Maintained church staff files and confidential business information
- Answers and screens all incoming calls, routing them to the appropriate departments
- Published church bulletin weekly with major events
- Maintained church website and updated events in a timely manner
Card Operation Retail Card Customer Service
Comerica Bank
01.2009 - 01.2012
- Support and provide quality customer service to internal and external customers to limit customer impact
- Ability to resolve ATM and Check card issues quickly and creatively
- Thorough knowledge of ATM and Check Card products
- Perform internal applications that support ATM and Check cards
- Advanced knowledge of ATM and Check card fraud/card compromises
- Assist team in meeting department Key Performance Measures
- Training and development for new representatives
Education
Bachelor of Science - Criminal Justice Administration
University of Phoenix
4035 S. Riverpoint Pkwy, Phoenix, AZ 8504006.2011
Skills
- Verbal communication
- Written communication
- Teamwork
- Goal oriented
- Professionalism and ethics
- CRM software
- Regulatory compliance
- Business planning
- Customer service
Certification
- Healthcare Reform Specialist(HRS)- America's Health Insurance Plans(AHIP).
- Life and Health, Property and Causality Insurance License -Louisiana, Michigan, Tennessee, and Texas, Department of Insurance.
- Medicare Certification – Various Providers.
- Ministerial Certification- International Gospel Center 2024, May
Timeline
Insurance Agent
Sharpe & Associates Insurance Agency
01.2020 - Current
Substitute Teacher, K-8
National Heritage Academies
11.2019 - 11.2024
Religious Programs Volunteer
Robert Cotton and Huron Valley Correctional Facilities
06.2019 - Current
Administrative Assistant
International Gospel Center
05.2016 - 08.2019
Card Operation Retail Card Customer Service
Comerica Bank
01.2009 - 01.2012
- Healthcare Reform Specialist(HRS)- America's Health Insurance Plans(AHIP).
- Life and Health, Property and Causality Insurance License -Louisiana, Michigan, Tennessee, and Texas, Department of Insurance.
- Medicare Certification – Various Providers.
- Ministerial Certification- International Gospel Center 2024, May
Bachelor of Science - Criminal Justice Administration
University of Phoenix
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