Rhonda Morris
Marietta,GA - Georgia
Summary
Results-driven entrepreneurial spirited individual with over thirty years of combined corporate and business ownership experience. Proven track record of successfully supporting as well as establishing and growing profitable businesses. Skilled in client acquisition, team management, and implementing efficient business processes. Committed to delivering exceptional service and exceeding client expectations.
Overview
35
35
years of professional experience
Work History
Director - Georgia Power GRID Program
Infinite Power, LLC
01.2023 - Current
- Develop and implement program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission for success on the Georgia Power 2024 -2026 GRID Program.
- Supervise GRID Program staff, manage and evaluate company performance to maintain competitive position on the GRID project.
- Provide ongoing direction and leadership for GRID program.
- Schedule and supervise staff meetings to discuss new ideas and update participants on program details and milestones.
Business Owner
By The Book Commercial Cleaners, LLC
09.2020 - Current
- Prepare bank deposits and handled business sales, returns and transaction reports.
- Consult with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Develop and implement marketing strategies to generate new customers and increase sales and profit margins.
- Oversee business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Train and motivated employees to perform daily business functions.
Substitute Teacher
Cobb County School System
03.2016 - 05.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Provided instruction for students in core subject areas.
Technical Advisor, Tier II
Apple
01.2010 - 12.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Owner
Joshua One Transportation Services, Inc
09.2008 - 01.2010
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
Solution Support Engineer II
Sprint
11.1997 - 02.2008
- Provided technical support in identifying and meeting technical needs of customers
- Documented product issues and analyzed existing/planned product fit with identified customer needs.
- Made recommendations and/or implemented improvements to processes, strategies and deliverables.
- Conducted technical data analyses and evaluations with formal presentations of findings.
Owner
More Flare Real Estate Investors, LLC
03.2005 - 01.2007
- Founded and managed More Flare real Estate Investors, LLC business, growing revenue to $200K in first year.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Generated revenues yearly and effectively capitalized on industry growth.
Partner Service Specialist
Sprint
07.1997 - 08.1998
- Acted as supervisor and point of contact for the Partner Service Center.
- Trained Partner Service Center order entry tool to partners in the field.
- Subject matter expert for tea,, specializing in internal order entry system.
- Installed new service orders for the Partners organization.
Major Account Specialist
Sprint
03.1994 - 07.1996
- Researched and resolved billing issues.
- Proactive account maintenance.
- Effectively managed monthly receivables in excess of $900K.
- Conducted onsite customer visits and presentations.
- Prepared spreadsheets for specialized billing and account management reporting for customers and account team.
Billing Liaison
Sprint
09.1990 - 03.1994
- Successfully communicated with entities inside and outside of business.
- Reported billing and system updates to the Customer Service organization.
- Ensured proper resolution of billing and system referrals.
- Participated in weekly Methods and Procedures and billing conference calls with corporate experts.
- SPECIAL ASSIGNMENT: Package Ready Billing Point of Contact...Acted as liaison between Spring and BellSouth customer service organizations.
- Resolved billing issues for Package Ready Billing customers.
- Reported abnormalities and key issues to the Package Ready Billing corporate project team.
Customer Service Associate
Sprint
11.1988 - 09.1990
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
MBA
Central Michigan University
Mount Pleasant, MIBBA - Business Management
Georgia State University
Atlanta, GASix Sigma Green Belt Certification
Southern Poytechnic University
Marietta, GASix Sigma Black Belt Certification
Southern Polytechnic University
Marietta, GASkills
- Customer Satisfaction
- Professional Relationships
- Strategic Plan Implementation
- Operational Efficiency
- Business Growth Initiatives
- Process Development and Streamlining
- Improve Performance
- Oversee Administrative Functions
- Strategize Business Plans
- Business Leadership
Timeline
Director - Georgia Power GRID Program
Infinite Power, LLC
01.2023 - Current
Business Owner
By The Book Commercial Cleaners, LLC
09.2020 - Current
Substitute Teacher
Cobb County School System
03.2016 - 05.2023
Technical Advisor, Tier II
Apple
01.2010 - 12.2012
Owner
Joshua One Transportation Services, Inc
09.2008 - 01.2010
Owner
More Flare Real Estate Investors, LLC
03.2005 - 01.2007
Solution Support Engineer II
Sprint
11.1997 - 02.2008
Partner Service Specialist
Sprint
07.1997 - 08.1998
Major Account Specialist
Sprint
03.1994 - 07.1996
Billing Liaison
Sprint
09.1990 - 03.1994
Customer Service Associate
Sprint
11.1988 - 09.1990
MBA
Central Michigan University
BBA - Business Management
Georgia State University
Six Sigma Green Belt Certification
Southern Poytechnic University
Six Sigma Black Belt Certification
Southern Polytechnic University
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