Rhonda Morris

• Oversee business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs. Prepare bank deposits and handle all business financial transactions and reports.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Develop and implement marketing strategies to generate new customers and increase sales and profit margins.
• Consult with clients to assess needs and prepare optimal solutions and manage customer relationships.
• Train and motivated employees to perform daily business function

• Developed and implement program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission for success on Georgia Power 2024 -2026 GRID Program.
• Supervised GRID Program staff, manage and evaluate company performance to maintain competitive position on GRID project.
• Provided ongoing direction and leadership for GRID program.
• Scheduled and supervise staff meetings to discuss new ideas and update participants on program details and milestones.
• Built cohesive teams and devised clear, actionable plans to meet program goals.
• Anticipated, identified and resolved program issues through solicitation of timely feedback and use of conflict resolution techniques.
• Standardized processes, evaluated programs and conducted performance reviews with eye toward continuous improvement for organization.
• Manages, directs, and evaluates assigned staff: Supervised GRID Program staff, managed and evaluated company performance. Provided ongoing direction and leadership. Scheduled and supervised staff meetings.
• Coordinates work activities: Developed and implemented program goals and objectives, establishing specific and measurable outcomes. Monitored status of work in progress. Built cohesive teams and devised clear action plans to meet program goals.
• Evaluated performance and effectiveness of current program services and systems.
• Standardized processes, altered programs, and conducted performance reviews.
• Managed program budget.
• Communicated with participants on program details and milestones. Identified and resolved program issues through collection of timely feedback.

• Resolved escalated technical issues from Tier 1 support, addressing complex hardware/software malfunctions, network configuration errors, and compatibility challenges across Apple devices.
• Maintained in-depth knowledge of Apple’s product ecosystem, including iPhones, iPads, and Macs, along with their operating systems, features, and technical limitations.
• Delivered clear, concise guidance to customers, simplifying complex technical issues and walking them through troubleshooting steps with professionalism and empathy.
• Analyzed customer case details, system logs, and diagnostic reports to identify root causes and implement effective, long-term solutions
• Partnered with Tier 3 support teams and engineering departments to resolve critical, highly specialized technical issues.
• Upheld Apple’s customer service standards, ensuring timely issue resolution and a high level of customer satisfaction.

A transportation and demolition company established in response to Hurricane Katrina’s aftermath in 2005.

• Oversaw all administrative operations, ensuring efficient day-to-day business functions.
• Managed comprehensive financial activities, including accounts payable/receivable, payroll processing, and vendor payments.
• Directed human resources functions, handling the full recruitment cycle—from application screening to interviewing and onboarding.
• Coordinated all company travel arrangements, securing hotel accommodations and managing travel reimbursements.
• Negotiated vendor contracts, procured equipment and supplies, and maintained cost-effective purchasing practices.
• Administered rental equipment agreements, including contract setup and payment processing.
• Maintained organized company records, ensuring accuracy, compliance, and accessibility.

• Conducted in-depth pricing analyses on long-distance traffic data for Major Account business clients to support tailored pricing strategies
• Collected, cleaned, analyzed, and interpreted large datasets related to long-distance traffic to uncover actionable business insights.
• Identified patterns and trends in customer usage data to deliver insights that informed clients' strategic decisions.
• Made data-driven pricing recommendations to enhance cost-effectiveness and align with client-specific business goals.
• Created visual data presentations, including charts and graphs, to effectively communicate analytical findings and support recommendations.
• Prepared comprehensive reports summarizing key data insights and actionable recommendations for Major Account customers.
• Analyzed promotional pricing strategies, enhancing customer acquisition and retention efforts.
• Provided strategic pricing insights to potential and existing clients during negotiations, maximizing revenue potential and competitive positioning.
• Analyzed internal cost structures to ensure pricing models enhanced Sprint's competitiveness in acquiring new customers and retaining existing ones.