Rhonda L. Morton
Columbia,SC
Summary
Motivated professional possessing exceptional multitasking, organizational and time management abilities. Expertise in customer relationship management, prospecting and sales.
Overview
17
17
years of professional experience
Work History
Licensed Realtor
ChuckTown Homes Powered By Keller Williams
Columbia, SC
03.2022 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Compared properties with similarly sold properties to determine competitive market prices.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
Licensed Realtor
Home Advantage Realty, LLC
Irmo, SC
06.2020 - 01.2022
- Created organized documentation of client needs and desires.
- Recruited new clients by managing social media platforms.
- Generated leads through various marketing campaigns, like phone calls, email, and online ads.
- Negotiated deals between buyers and sellers.
- Hosted open houses as well as escorted potential buyers to properties that matched their needs.
Senior Compensation Analyst
Colonial Life
Columbia, SC
02.2017 - 03.2020
- Leveraged advanced knowledge of compensation systems and key compensation concepts to administer Field requests.
- Optimized the overall customer experience by education our field partners on self-service tools available on our Colonial website so that they better serve our policyholders.
- Interpreted commission schedules, payments and processes as well as licensing/appointment rules, payroll process, sales performance reporting, new business submission processes and field bonus programs while relaying the information and data to field partners.
- Supported and creatively implemented special bonus and compensation arrangements that were elevated while using critical thinking and independent decision making to come to an effective and logical agreement.
- Represented the Sales Compensation department in cross functional team meetings by leading overviews of our area's responsibilities and initiatives to improve efficiencies.
- Executed assignment of commissions, supported the aligned representative program which was designed to drive broker sales volumes, and accurately administered mergers and acquisitions of agents and brokers in a timely manner to ensure that commissions and business submission were not delayed.
- Provided education to newly contracted District General Agent's offering support and instruction on best practices and key drivers of maximizing their commissions.
- Served on the pilot team for the Employer Engagement initiative in order to gain buy-in and support the program. The pilot team focused primarily on account growth and retention by building relationships with Plan Administrators and driving sales and service opportunities in inactive existing accounts.
Voluntary Benefit Enrollment Coordinator
Colonial Life
, SC
08.2015 - 04.2016
- Scheduled Benefit Enrollments with Plan Administrators
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention
- Built and maintained the Open Enrollment Project Plan for each assigned new case enrollment
- Maintained a formal calendar of events regarding the implementation process of products
- Completed all applicable implementation and enrollment task lists to ensure deliverables and deadlines are met
- Communicated directly with HR managers and executives about progress reports and other action items regarding product education as appropriate and necessary.
QA Tester and Analyst
Colonial Life
Columbia
05.2008 - 08.2012
- Demonstrated strong attention to detail and ability to multitask within the fast-paced, high-pressure work environment.
Sales Compensation Support Specialist
Colonial Life
Columbia, SC
02.2004 - 12.2007
- Maintained regional warehouse reports and consulted with territory core team members on a daily basis to ensure business was released properly, which resulted in sales premium recorded, agents being paid accurately, and policyholders receiving coverage in a timely manner.
- Served as a support system for the field by problem solving an average of 45 phone calls per fay regarding various topics not always limited to compensation, and kept record of appropriate information for future reference.
- Built relationships with the field through frequent communication to ensure they capitalized on and fully understood the compensation structure, leading to retention of agents and sales managers.
- Assisted in training new hires on different functionalities within the job responsibilities to include the review and delivery of case count exceptions, the execution of broker of record changes, and the processing of Commission Setup Sheet changes.
Customer Service Representative
Colonial Life
Columbia, SC
10.2000 - 01.2004
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, claims, billing management and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Arts - Psychology
Limestone Univerisity
Gaffney, SC12.2007
Skills
- Proficient in Microsoft PowerPoint, Excel, and Word
- Skilled in Dotloop, Docusign, and ZipForms
- Excellent organization and time management skills
- Excellent communication skills, written and verbal
- Ability to work in high-stress situations
- Contract Negotiation
- Administrative support
Timeline
Licensed Realtor
ChuckTown Homes Powered By Keller Williams
03.2022 - Current
Licensed Realtor
Home Advantage Realty, LLC
06.2020 - 01.2022
Senior Compensation Analyst
Colonial Life
02.2017 - 03.2020
Voluntary Benefit Enrollment Coordinator
Colonial Life
08.2015 - 04.2016
QA Tester and Analyst
Colonial Life
05.2008 - 08.2012
Sales Compensation Support Specialist
Colonial Life
02.2004 - 12.2007
Customer Service Representative
Colonial Life
10.2000 - 01.2004
Bachelor of Arts - Psychology
Limestone Univerisity
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