Open To Work
Rhonda M Thomas
Gardaworld Security
Dallas,TX
Work Preference
Job Search Status:
Open to work47
years of professional experience
1
Certification
1
Language
Summary
Empathetic customer service associate with 15+ years of experience across four organizations. Recognized for training over 15 employees, supervising teams of up to 12, and reconciling 200+ transactions weekly with 100% accuracy. Awarded for customer service excellence and consistently exceeding sales targets by 100%, driving retention and loyalty through people-centric solutions.
Work History
Security Officer
4 Years 6 Months- Controlled entrance and exit of all traffic at Amazon, ensuring only authorized personnel entered property by verifying badge identification, patrolled in car and on foot. Monitored cameras. Checked and secured areas.
Money Service Associate
7 Years 1 Month- Achieved an average customer feedback score exceeding 100% by delivering effective product and service solutions to exceed expectations
- Earned Best in Class Customer Service Award by ensuring customer satisfaction with accuracy, agility, and transparency
- Trained over 15 employees on effective listening and adapting to customer needs, increasing sales and improving satisfaction
- Reconciled 200+ financial transactions weekly with a 100% accuracy rate, including processing wire transfers, returns, and sales transactions
- Resolved customer concerns by providing empathetic, solution-focused resolutions tailored to unique needs
Security Officer
8 Years 7 Months- Supervised a team of 12 security guards to assess and prevent disturbances, maintaining safety and security of all property and personnel
- Enhanced rapport and customer satisfaction by documenting and communicating all site activities, including logs and incident reports
- Adapted quickly to evolving client needs by managing calm, effective communications during operational changes
Manager
15 Years 8 Months- Inspired a team of 10 employees to exceed sales targets by an average of 100% yearly through clear communication and professional development
Assistant Manager
9 Years 11 Months- Cultivated an atmosphere of customer service excellence at a community-focused service station, facilitating fundraising for local charities
Education
12th grade education - Mathematics
Upper secondary education
Skills
Adaptability
Time Management
Wire Transfer Processing
Customer Relationship Management (CRM)
Critical Thinking
Inventory Management
Written and Verbal Communications
Patrolling
Incident Reporting
Security system reporting
Team Supervision
Creative Problem-Solving
Cash Handling
Empathy
Conflict Resolution
Sales
Certification
Driver's License
Languages
English
Timeline
Security Officer
Gardaworld Security
02.2022 - 08.2026
Money Service Associate
Walmart
06.2014 - 07.2021
Security Officer
Kent Security of Texas
10.2005 - 05.2014
Manager
Hasty Liquor, Incorporated
01.1990 - 09.2005
Assistant Manager
Kwik Stop
02.1980 - 01.1990
Lincoln High School
12th grade education from Mathematics