Rhonda M Thomas
Security Officer
Dallas,TX
Summary
Empathetic customer service professional with 15+ years experience in customer support roles across four organizations. Delivered team training for 15+ employees and led teams of up to 12. Maintained 100% accuracy while reconciling 200+ weekly transactions. Achieved 100% sales target attainment and strengthened retention through customer-focused solutions.
Overview
2
2
Language
1
1
Certification
47
47
years of professional experience
Work History
Security Officer
Gardaworld Security
02.2022 - 08.2026
- Controlled entrance and exit of all traffic at Amazon, ensuring only authorized personnel entered property by verifying badge identification, patrolled in car and on foot. Monitored cameras. Checked and secured areas.
Money Service Associate
Walmart
06.2014 - 07.2021
- Achieved an average customer feedback score exceeding 100% by delivering effective product and service solutions to exceed expectations
- Earned Best in Class Customer Service Award by ensuring customer satisfaction with accuracy, agility, and transparency
- Trained over 15 employees on effective listening and adapting to customer needs, increasing sales and improving satisfaction
- Reconciled 200+ financial transactions weekly with a 100% accuracy rate, including processing wire transfers, returns, and sales transactions
- Resolved customer concerns by providing empathetic, solution-focused resolutions tailored to unique needs
Security Officer
Kent Security of Texas
10.2005 - 05.2014
- Supervised a team of 12 security guards to assess and prevent disturbances, maintaining safety and security of all property and personnel
- Enhanced rapport and customer satisfaction by documenting and communicating all site activities, including logs and incident reports
- Adapted quickly to evolving client needs by managing calm, effective communications during operational changes
Manager
Hasty Liquor, Incorporated
01.1990 - 09.2005
- Inspired a team of 10 employees to exceed sales targets by an average of 100% yearly through clear communication and professional development
Assistant Manager
Kwik Stop
02.1980 - 01.1990
- Cultivated an atmosphere of customer service excellence at a community-focused service station, facilitating fundraising for local charities
Education
12th grade education - Mathematics
Lincoln High School
Dallas, TX05-1979
Skills
Adaptability
Time Management
Wire Transfer Processing
Customer Relationship Management (CRM)
Critical Thinking
Inventory Management
Written and Verbal Communications
Patrolling
Incident Reporting
Security system reporting
Team Supervision
Creative Problem-Solving
Cash Handling
Empathy
Conflict Resolution
Sales
Certification
Driver's License
Timeline
Security Officer
Gardaworld Security
02.2022 - 08.2026
Money Service Associate
Walmart
06.2014 - 07.2021
Security Officer
Kent Security of Texas
10.2005 - 05.2014
Manager
Hasty Liquor, Incorporated
01.1990 - 09.2005
Assistant Manager
Kwik Stop
02.1980 - 01.1990
12th grade education - Mathematics
Lincoln High School