Rhonda Mullins
Lexington,KY
Summary
Highly-skilled Chief Operations Officer with 10+ years of healthcare experience., with a proven track record of driving operational excellence and strategic growth within the complex landscape of healthcare organizations. Adept at optimizing processes, enhancing patient care, and improving overall efficiency. Possesses a deep understanding of healthcare regulations and a commitment to delivering high-quality, patient-centered care. Skilled in leading cross-functional teams, implementing cost-effective solutions, and ensuring compliance with industry standards. Recognized for visionary leadership, innovation, and the ability to navigate the evolving healthcare landscape. Seeking to leverage my expertise to drive transformative change and sustainable success in a forward-thinking healthcare organization Experience in managing and overseeing daily administrative and operation functions in a multi clinic organization. Possess strong leadership and team working skills along with effective communication abilities, computer proficiency, and knowledge of medical terminology, quality improvement and assurance, and risk management.
Overview
21
21
years of professional experience
Work History
Chief Operations Officer
Bluegrass Community Health Center
01.2022 - Current
- Implement strategic initiatives to improve efficiency and effectiveness of operations, ensuring alignment with organizational goals and objectives
- Develop and implement strategies to improve operational efficiency and productivity
- Develop and implement a comprehensive performance management system to monitor and evaluate the efficiency and effectiveness of all departments within the organization
- Lead the development and implementation of a comprehensive quality management program, including policies, procedures, and performance metrics, to ensure continuous improvement in patient care and satisfaction
- Ensure compliance with all relevant federal and state regulations, including HIPAA, OSHA, and Medicaid requirements
- Identify and evaluate new business opportunities and partnerships to expand the reach and impact of the health center
- Develop and implement a comprehensive employee training program to enhance the skills and knowledge of staff members, ensuring continuous professional development and improving overall performance
- Oversight of facility maintenance, IT, and collaborates with administrative support staff to resolve issues
- Oversight of HR processes including but not limited to hiring, employee onboarding, benefits administration, E-Verify, and background checks, etc
- Oversees the verifications of the federal exclusion checks for employees, vendors, board members, and other agents working on behalf of the health center
- Maintains awareness of departmental, local, state, and national issues that impact operations
- Collaborates with the CEO, CFO, and other directors in planning for future financial, IT/Communications, EMR, facility, and HR needs
- Collaborates with health center leadership on the development, implementation, and enforcement of organizational policies and procedures.
Director of Clerical Operations
Bluegrass Community Health Center
01.2019 - 01.2022
- Provides day-to-day leadership for clerical staff for operation purposes
- Directly supervise front office staff at multiple sites, Medical Records Clerk, and Telehealth Coordinator
- Responsible for performance monitoring and elevation, recruiting, hiring, training, and recommendations for promotion for all clerical staff
- Develop goals for department and practice for growth and performance
- Develop and initiate new processes and protocols
- Conducts audits and reviews data to identify opportunities for improvement
- Communicates daily with administration team including CEO, COO, CFO, and CCO to ensure policies and procedures are being followed and to identify and need for training or improvements
- Member of the administrative team, quality and risk management committee, finance committee, documented processes committee, Substance Use committee, and 340B committee
- Prepares all documents, agenda, and conducts the clerical meeting monthly.
Quality Analyst
Bluegrass Community Health Center
01.2017 - 01.2019
- Data Analysis
- Develops and compiles data for required recurring reports as well as other reports as requested by BCHC administration
- In charge of the quality and risk management committee, documented process committee, UDS committee, and Quality Council
- Member of the strategic planning committee
- Presents data outputs and analysis to BCHC administration team to support BCHC's planning and decision making and implementation of BCHC's Health Care Plan and Scope of Services
- Provides health center leadership with data required for funding agency reporting
- Maintains files of historical data for trend analysis
- Identifies data entry problems that impact organizational reports and works with health center leadership to resolve issues
- Assist in the development and implementation of improvement plans
- Clinical Practice Management
- Works in the clinic as part of a medical team to maintain clinic expertise and staff as needed
- Develops training materials and oversees the orientation of new staff on clinical EMR
- Works with EMR provider to update data management collection, reports, etc
- Collaborates with the Associate Directors and Operations Manager to ensure clinical EMR issues are logged and resolved in a timely fashion
- Serves as clinical EMR expert resource for providers and clinical staff
- Works with the EMR vendor and nursing and other clinical staff to ensure the quality of clinical EMR
- Conducts/ensures implementation of interdepartmental quality activities including clinical quality controls, practice management quality controls, risk management, and patient safety
- Responsible for coordinating student/learner placements, ensuring students/learners have required immunizations and screenings, assigning students/learners the appropriate educational modules, and maintaining student/learner placement logs.
Care Coordinator
Bluegrass Community Health Center
01.2015 - 01.2017
- Supported preventive and primary care services for patients within a FQCH
- Prior authorizations (procedures, radiology, medication)
- Case management
- Internal and External referrals
- Participate in pre-visit and post-visit planning for patients
- Collaborated with care team to create care plans
- Help resolved barriers to care for patients
- Track and reported UDS measures for prenatal care, 2-year-old vaccine compliance, low-birth weights, and colon cancer screenings
- Processed insurance care gap reports
- Triage patients.
Patient Account Representative
Bluegrass Community Health Center
01.2014 - 01.2015
- Certified Application Counselor
- Check insurance eligibility daily
- Patient financial counselor to patients applying for sliding scale fee
- Prior Authorizations
- Checked insurance formularies for covered medications
- Ensured accurate and efficient collections of demographics and financial information.
Clinical Assistant
Bluegrass Community Health Center
01.2013 - 01.2014
- Assist medical providers in delivering the best quality medical care
- Triage patients including performing vitals and documenting medical history, surgical, history, and social history in EMR
- Performed standing order tests and procedures such as flu test, strep test, A1c, UAs, and several more
- Assisted medical providers in procedures
- Setup and cleanup of sterile and non-sterile fields
- Made referrals
- Called to request records and results to attached to patients’ charts.
Assistant First Manager
Pizza Hut
01.2003 - 01.2013
- Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards
- Ensures Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
- Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
- Assists Restaurant Manager in recruiting, interviewing, and hiring team members
- Conducts performance appraisals, takes disciplinary action, motivates and trains
- Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program
- Ensures food quality and 100% customer satisfaction
- Ensures complete and timely execution of corporate & local marketing plans
- Had authority to hire and fire (or participate in those decisions)
- Inventory count and ordering of goods and products
- Scheduling employee’s work week.
Education
Doctor of Healthcare Administration -
Walden University
Minneapolis, MN02.2023
Master of Arts - Human And Health Services Executive Leadership
Liberty University
Lynchburg, VA05.2016
Bachelor of Science - Psychology
Eastern Kentucky University
Richmond, KY12.2012
Skills
- Organizational Leadership
- Training
- Daily Operations
- PCMH
- Project Management
- Creating and implementing documented processes
- Quality and Risk Management
- HEDIS and UDS Measures
- Develop departmental goals and objectives
- HIPAA
- PDSAs
- Microsoft Word and Excel
- Medical Records Processing
- Scheduling
- Strategic Planning
- Google Suites
- Recruitment and hiring
- FQHCs
- General Management and Administration
- Operations Management
- Team Bonding
- Performance Optimization
- New Business Development
- Business Planning
- Systems Organization
- Marketing and Advertising
- Talent Recruitment
- Annual Planning
- Staff Management
- Organizational Development
- Process Improvement
- Human Resources
- Strategic Business Planning
- Executive Leadership
- Relationship and Team Building
Accomplishments
I was the project manager and oversaw the completion and opening of three healthcare facilities and a mobile healthcare clinic.
Achieved reduced patient wait times, date entry errors, and insurance denials while increasing patient and staff satisfaction by introducing a preregistration software.
Timeline
Chief Operations Officer
Bluegrass Community Health Center
01.2022 - Current
Director of Clerical Operations
Bluegrass Community Health Center
01.2019 - 01.2022
Quality Analyst
Bluegrass Community Health Center
01.2017 - 01.2019
Care Coordinator
Bluegrass Community Health Center
01.2015 - 01.2017
Patient Account Representative
Bluegrass Community Health Center
01.2014 - 01.2015
Clinical Assistant
Bluegrass Community Health Center
01.2013 - 01.2014
Assistant First Manager
Pizza Hut
01.2003 - 01.2013
Doctor of Healthcare Administration -
Walden University
Master of Arts - Human And Health Services Executive Leadership
Liberty University
Bachelor of Science - Psychology
Eastern Kentucky University
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