Rhonda Murphy

• Supports the marketing function of SRTA at outreach events and during presentations to reach and educate the community on the benefits of both Peach Pass and Xpress products/services

• Develops new opportunities to educate SRTA’s target communities required to meet event-specific sales goals.

• Collaborates with the team to recommend Peach Pass and Xpress events in key demographic areas.

• Monitors, tracks, and reports Peach Pass and Xpress sales numbers for all events attended.

• Assists with sales training designed to increase sales.

• Works with Marketing team to facilitate tasks related to marketing event staffing and scheduling.

• Applies pertinent new knowledge to performance of other responsibilities.

• Provides technical assistance and oversight to other customer service agents at marketing or outreach events.

• Maintains a consistent, high quality, customer-focused orientation when conducting business and providing services or products to clients, the general public, and other external customers.

• Foster a lasting business relationship with SECAP partners.

• Work with the Accounting department to coordinate fulfillment of bulk and consignment sales.

• Utilize software to process SECAP online transit pass orders on a monthly basis and orders Breeze cards for Retail/Walk-Up Center, as needed.

• Ensures understanding of program policies and procedures; disseminates accurate and consistent information to customers and assist with solving problems

• Prepares memos to customers regarding any changes in existing policies.

• Researches and/or resolves processing or transactional issues and customer questions.

• Works with the Accounting Department to ensure accurate monthly reconciliation of SECAP fare media purchasing

• Investigates and resolves Breeze card issues using Nexfare.

• Responds to complex customer inquiries and questions related to agency programs and/or operations.

• Ensure that proper shipping procedures and deadlines are followed for SECAP orders.

• Provides messaging for Xpress service through software platforms such as Clever and Everbridge

• Provides account updates and credits related to Peach Pass promotions

• Administers the Peach Pass Plus and Peach Pass Perks Program

• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Used job-related software to draft and finalize written correspondence and documentation.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Assisted in recruiting, hiring and training of team members.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Maintained a clean, safe environment for students by enforcing strict safety guidelines during classes and regular maintenance of facilities.
• Fostered a collaborative work environment among staff members by organizing team meetings, setting clear expectations, and encouraging open communication.
• Created a welcoming atmosphere for students by fostering an inclusive culture that values diversity in both staff members and clientele.
• Developed unique dance curriculums for various age groups and skill levels, ensuring a diverse range of offerings within the studio.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Optimized studio space utilization by rearranging layouts and introducing multipurpose areas adaptable to different teaching styles or event requirements.
• Worked flexible hours across night, weekend, and holiday shifts.
• Passionate about learning and committed to continual improvement.
• Strengthened communication skills through regular interactions with others.
• Worked effectively in fast-paced environments.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Launched new product lines successfully through comprehensive planning, strategy and research.
• Skilled at working independently and collaboratively in a team environment.

• Knowledge of database packages including RESPOND 2.0, XactAnalysis and L.I.V.E

• Review and enter royalty reports for ServiceMaster Clean, Furniture Medic, and Ameriprise.

• Reviews all adjustment documentation, Construction revenue, Pack Out revenue, and SRM revenue for validity and accuracy, and adjusting revenue fee rate from 2%to 10% as needed.

• Monitors non reports and conduct proactive phone calls to franchise owners to obtain 100% reporting and hands on with Field team support.

•Supports Audit team by providing adjustment documentation from Stellent and program payments and customer ledgers from JDE (data analysis).

• Support Collections team and the Accounts Receivable department by providing feedback on franchisee open account balance(s) and or credit(s).

• Schedule royalty payments and apply payments to open invoices in JD Edwards.

• Established strong relationships with key clients through consistent follow-ups and personalized attention.
• Worked well in a team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Managed time efficiently in order to complete all tasks within deadlines.

• Process all inbound customer calls to develop Claims Capture Unit (CCU) leads and then make outbound calls to dispatch the assigned franchise.

• Correspond with franchises by phone to gather claim information and accept leads when claims are distributed after hours. • Process electronic claim requests via XactAnalysis and emails generated from insurance partners for dispatch to assigned franchise. • Efficiently assist with the all electronic leads generated to the RESPOND Application via the Remote Web Service and EDI lead requests for dispatch to assigned franchise.

• Assist with all other electronic queue functions within the CCU. • Hosts and facilitates the CCU Customer Meetings when needed.

• Assist in the training of our franchise QRV Academy.

• Participate in a mock CAT event for testing of new software with NEXTGEAR.

• Train and provide on-going assistance to contract employees and new ServiceMaster employees as needed.

• Assist National Account Customer Service team with various franchise support.

• Responsible for adhering to PM Coordinator duties such as generating any necessary communications to alert appropriate parties involved via email or phone.

• Regularly participates in team building classes to obtain job knowledge of all other ServiceMaster brands.

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Skilled at working independently and collaboratively in a team environment.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Identified issues, analyzed information and provided solutions to problems.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Resolved problems, improved operations and provided exceptional service.
• Used critical thinking to break down problems, evaluate solutions and make decisions.