Rhonda Nelson
Salesville
Summary
Dynamic General Manager with a proven track record at Coles Group, excelling in operations management and team leadership. Enhanced sales and profitability through strategic initiatives while fostering a positive work environment. Skilled in training and development, I effectively resolved conflicts and improved employee satisfaction, driving organizational success.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Coles Group
07.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Kitchen Trainer
Buffalo Wild Wings
06.2019 - 07.2022
- Improved overall food quality by conducting taste tests with staff members to gather input on potential improvements or issues needing attention.
- Strengthened communication between front-of-house and back-of-house staff, resulting in a more seamless dining experience for customers.
- Reduced food waste by conducting regular inventory assessments and adjusting ordering practices accordingly.
- Increased customer satisfaction levels with timely, high-quality food preparation and presentation.
- Improved kitchen efficiency by streamlining training processes and implementing standardized procedures.
- Maintained a clean and sanitized workspace in accordance with health department regulations, contributing to consistently high inspection scores.
Kitchen Lead
Airport Tavern
08.2018 - 08.2019
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
- Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
- Coordinated with front-of-house staff to ensure seamless communication between the kitchen and dining area.
- Monitored inventory levels to prevent stock shortages during peak service hours or special events.
- Mentored junior team members, providing guidance on best practices in cooking techniques, plating, and presentation.
- Streamlined meal preparation processes, resulting in reduced wait times for customers.
- Developed new menu items, incorporating seasonal ingredients and current food trends.
Assistant Manager
Maurices
03.2017 - 05.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
STNA
Trinity West Hospital
01.2015 - 03.2017
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Enhanced patient comfort by providing compassionate and attentive personal care.
Education
No Degree - Surgical Tech
Pittsburgh Technical College
Oakdale, PACulinary Arts
Jefferson County Vocational
Bloomingdale, OH01-2003
High School Diploma -
Indian Creek High School
Wintersville, OH01-2003
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Training and development
- Staff training
- Inventory control
- Verbal and written communication
Certification
Servsafe Manager Certified
Servsafe Instructor
Servsafe Proctor
Timeline
General Manager
Coles Group
07.2022 - Current
Kitchen Trainer
Buffalo Wild Wings
06.2019 - 07.2022
Kitchen Lead
Airport Tavern
08.2018 - 08.2019
Assistant Manager
Maurices
03.2017 - 05.2018
STNA
Trinity West Hospital
01.2015 - 03.2017
No Degree - Surgical Tech
Pittsburgh Technical College
Culinary Arts
Jefferson County Vocational
High School Diploma -
Indian Creek High School
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