RHONDA NORVILLE
Dover,TN
Summary
Experienced Lead Cleaner specializing in team leadership and quality control. Implements effective cleaning procedures while maintaining safety standards and customer satisfaction. Skilled in staff training and developing programs that enhance service standards and operational efficiency. Proven track record in cleaning procedures, quality control, and staff training. Expertise in implementing standards that enhance service delivery and client satisfaction.
Overview
8
8
years of professional experience
Work History
Lead Cleaner
Winn Companies
Ft. Campbell , KY
09.2022 - Current
- Supervised daily cleaning operations in residential and commercial properties.
- Developed cleaning procedures to enhance overall service delivery quality.
- Implemented quality control checks that upheld high cleaning standards and ensured client satisfaction.
- Inspected areas to ensure that they met required standards of cleanliness.
- Trained new staff on cleaning techniques and safety protocols.
- Ensured that all safety regulations were followed at all times.
- Performed deep cleans when necessary in order to maintain high standards of hygiene in the facility.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Reported repair needs to management of repair needs or additions to building operating systems.
Store Manager
Beach Oil Company
Clarksville, Tennessee
02.2018 - 04.2022
- Led strategic planning initiatives alongside upper management, driving operational efficiency improvements.
- Evaluated and guided staff performance to enhance productivity and resolve issues effectively.
- Ensured adherence to customer service standards by swiftly addressing problems.
- Crafted initiatives that significantly increased customer satisfaction and loyalty levels.
- Addressed customer complaints promptly, preserving a positive brand image in all interactions.
- Implemented cross-training programs for employees, ensuring consistent role coverage.
- Allocated tasks based on individual strengths to enhance overall team performance.
- Negotiated vendor contracts while managing relationships for timely product deliveries.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed inventory and supplies to ensure materials were available when needed.
- Operated equipment and machinery according to safety guidelines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed price changes by adhering labels to merchandise or entering information into computer system.
- Performed price changes on products in accordance with company guidelines.
- Performed price changes according to corporate guidelines without errors.
- Completed price changes accurately using POS systems according to corporate guidelines.
- Prepared reports on price changes, competitor activities, and sales volumes.
- Assisted with price changes and markdowns when needed.
- Conducted price changes on items throughout the store when necessary.
- Communicated with vendors regarding product availability, price changes, and delivery issues.
- Maintained records of inventory transactions such as receipts, shipments, price changes.
- Verified accuracy of promotional displays for price changes or new merchandise offerings.
Education
High School Diploma -
Northwest High School
Clarksville, TN05-1985
Skills
- Cleaning procedures and quality control
- Chemical handling and inventory management
- Staff and employee training
- Shift scheduling and team leadership
- Vendor management and relations
- Customer service and client management
- Decision-making and relationship building
- Communication skills and reporting documentation
- Basic computer skills and upselling techniques
Timeline
Lead Cleaner
Winn Companies
09.2022 - Current
Store Manager
Beach Oil Company
02.2018 - 04.2022
High School Diploma -
Northwest High School