RHONDA ORBACK
Northglenn,CO
Summary
A trusted professional with extensive experience in talent acquisition, investment consultation, and leadership. Known for demonstrating strong work ethics, and consistently surpassing performance expectations.
Diligent Server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
19
19
years of professional experience
Work History
SERVER
BoneFish Grill
01.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
SERVER
Olive Garden
08.2023 - Current
- Established menu knowledge, and build rapport with customers to achieve average order sizes 10% over target.
- Answer questions from guests and recommend specials, wine and dessert to increase profits.
- Ensure optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly and with a positive attitude.
- Train new servers and familiarize new employees with company culture.
- Serve guests in very fast-paced environment and manage time for an optimal experience for each guest.
SENIOR ENROLLMENT ADVISOR, Specializing in Military Clientele
UArizona
10.2011 - Current
- Evaluate extensive databases and criteria to identify and qualify potential military students.
- Formulate and employ innovative recruitment strategies to attract top talent.
- Coordinate and conduct enrollment service interviews, and overcome resistance or ambivalence through trust, relationship management, empathy and transparency.
- Help prospective students successfully navigate admissions processes, academic program options, tuition assistance and VA funding.
- Maintain accurate, confidential records and implement strategic plans for effective enrollment assistance.
- Develop innovative strategies to motivate and guide students through their coursework, while providing professional development opportunities and fostering a campus community conducive to student success.
- Remote
Server/Bartender
Buffalo Wild Wings
10.2009 - 09.2011
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from the management team.
- Recommended food and drinks to guests based on preference, pairings and special promotions.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relations.
- Resolved customer concerns with friendly and knowledgeable service.
Implementation Specialist
Great-West Life & Annuity Insurance Company
01.2006 - 10.2010
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
Education
Bachelor of Arts - Communications
Ashford University
Denver, CO12.2014
Skills
- Strong critical thinking and decision-making
- Analytical and innovative problem-solving
- Identification and implementation of project/task efficiencies and prioritization
- Project Management
- People leadership to include management, coaching and development
- Relationship management and customer satisfaction
- Guest engagement
- Exceptional customer service
- Strong work ethic
Certification
- Licensed Series 6& 63 Great-West - 2006-2010
Timeline
SERVER
BoneFish Grill
01.2025 - Current
SERVER
Olive Garden
08.2023 - Current
SENIOR ENROLLMENT ADVISOR, Specializing in Military Clientele
UArizona
10.2011 - Current
Server/Bartender
Buffalo Wild Wings
10.2009 - 09.2011
Implementation Specialist
Great-West Life & Annuity Insurance Company
01.2006 - 10.2010
Bachelor of Arts - Communications
Ashford University
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