Rhonda Ortega
Burlington,KY
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction.
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Membership Representative
RC Durr YMCA
10.2023 - Current
- Actively engage members upon entrance with pleasant greeting.
- Provide exceptional customer service by promptly addressing inquiries and resolving concerns.
- Help customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Identify issues and immediately step up to guarantee speedy and effective resolutions.
Call Center Representative
RDI Marketing
05.2017 - 07.2023
- Nationwide scheduler for Miracle Ear
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Developed highly empathetic patient relationships and earned reputation for exceeding service standard goals.
Call Center Representative
RDI Marketing
11.2014 - 03.2017
- Scheduled and educated medical practices on how to offer Care Credit as a financing option.
- Placed outbound customer calls to follow up on issues and satisfaction
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
- Maintained up-to-date knowledge of product and service changes.
Status Board Operator
Red Rock Casino Resort & Spa
02.2011 - 03.2014
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Responded to phone calls from internal and external guests and dispatched requests accordingly.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Maintained required reports of productivity.
- Data entry
Sales Associate
Hallmark Gold Crown (Part Time)
03.2000 - 12.2014
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Built relationships with customers to encourage repeat business.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
GED -
Oberlin JVS
Skills
- Verbal and written communication
- Resolving issues
- Communicating with clients
- Payment processing
- Building rapport
- Inbound phone calls
- Product knowledge
- Product upselling
Personal Information
Title: Customer Service Representative
Certification
- Licensed life Insurance Agent - Nevada Department of Insurance.
Timeline
Membership Representative
RC Durr YMCA
10.2023 - Current
Call Center Representative
RDI Marketing
05.2017 - 07.2023
Call Center Representative
RDI Marketing
11.2014 - 03.2017
Status Board Operator
Red Rock Casino Resort & Spa
02.2011 - 03.2014
Sales Associate
Hallmark Gold Crown (Part Time)
03.2000 - 12.2014
GED -
Oberlin JVS
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