Rhonda Ortega

• Actively engage members upon entrance with pleasant greeting.
• Assist members with inquiries about programs and services offered at the facility.
• Answer incoming calls regarding membership benefits and services.
• Connect customers with services based on individual needs and vendor capabilities.
• Demonstrate products and specific features at customer locations and special events.
• Perform cash handling transaction such as payments for memberships, merchandise, etc

• Nationwide scheduler for Miracle Ear

• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.

• Developed highly empathetic patient relationships and earned reputation for exceeding service standard goals.

• Documented customer interactions in the CRM system for record-keeping.
• Maintained a positive attitude while managing challenging customer interactions.

• Scheduled and educated medical practices on how to offer Care Credit as a financing option.

• Promptly responded to inquiries and requests from prospective customers.

• Maintained up-to-date knowledge of product and service changes.

•Updated customer accounts, addresses and contact information within call management databases.

•Resolved customer complaints in a timely manner to ensure customer satisfaction.

• Scheduled and prioritized tasks for staff, overseeing work completion.

•Responded to phone calls from internal and external guests and dispatched requests accordingly.

• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

• Maintained required reports of productivity.

• Data entry

• Engaged with customers to build rapport and loyalty.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.