Rhonda Ortiz
Santa Paula,CA
Summary
Dynamic professional with a proven track record at Walmart, excelling in customer service and teamwork. Skilled in problem-solving and maintaining high standards of cleanliness, I enhanced workflow efficiency and boosted customer satisfaction. Adept at training and mentoring, I fostered a positive environment that maximized team contributions and performance.
Experienced with supporting team operations and enhancing productivity. Utilizes strong communication and organizational skills to ensure seamless team collaboration. Track record of maintaining high standards and adapting to dynamic work environments.
Overview
28
28
years of professional experience
Work History
Team Associate
Walmart
Oxnard, CA
04.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Learned all required tasks quickly to maximize performance.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Assisted with inventory counts and stocking of merchandise.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
Cashier Team Lead
Burlington
Ventura, CA
06.2022 - 04.2025
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Membership Representative
Anthem Blue Cross
Woodland Hills, CA
02.1997 - 02.2024
- Trained new staff members on company procedures, systems, and best practices in member engagement and retention efforts.
- Conducted thorough research on industry trends and competitor offerings to continuously improve membership packages and add value for members.
- Developed strong relationships with community partners to increase brand awareness and expand referral networks for potential members.
- Advised executive leadership on strategic decisions related to membership offerings by providing detailed reports on trends, projections, and potential opportunities.
Education
High School Diploma -
Hueneme High School
Oxnard, CA06-1994
Skills
- Meeting facilitation
- Decision-making capacity
- Customer service
- Problem-solving
- Attention to detail
- Teamwork and collaboration
- Following instructions
- Positive attitude
- Cleaning
Timeline
Team Associate
Walmart
04.2024 - Current
Cashier Team Lead
Burlington
06.2022 - 04.2025
Membership Representative
Anthem Blue Cross
02.1997 - 02.2024
High School Diploma -
Hueneme High School
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