Rhonda Overman
Spring Hill,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Wells Fargo Insurance Services. Expert in customer service and assistance, with a knack for policy sales and a strong ability to engage with diverse customers. Achieved significant improvements in account management and service delivery, leveraging excellent communication skills and teamwork. Successful account representative provided ongoing support to ensure client satisfaction. Identified market trends, understood competitive landscape and possessed excellent communication skills to explain customer options. Developed comprehensive knowledge of product lines to maximize profits while promoting customer satisfaction. Competent Accounts Receivable Specialist bringing twenty plus years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
Account Representative
Wells FargoInsurance Services
06.2006 - 12.2016
- Processed client payments and updated accounts.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Analyzed accounts for delinquencies and other ongoing issues.
- Contacted customers to assess satisfaction and current needs.
- Proposed available products and solutions to meet diverse requirements.
- Oversaw account services for key regional clients.
- Entered client details and notes into system for interdepartmental access and review.
- Prepared and shared account details, insurance coverage and funds.
- Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
- Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
- Retained high-value clients by providing exceptional support and personalized service.
- Collaborated with other departments to address customer needs and service requests.
- Supported customer satisfaction through regular follow-up and communication.
Office Manager
Mariner Beach Club
05.1999 - 04.2006
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Received purchase orders and processed invoices for payment.
- Oversaw recruitment of new staff, training and induction.
- Managed invoices from vendors to assist accounting department in reducing annual expenses.
- Used [Software] and [Software] to produce reports, contracts, presentations and correspondence.
- Maintained office services by organizing office operations and procedures, preparing payroll and controlling correspondence.
Assistant Store Manager
Walgreens
10.1991 - 05.1999
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Assisted [Job title] in meeting standards for customer service and quality.
- Resolved customer service issues promptly.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Answered questions about store policies and addressed customer concerns.
- Managed store organization, maintenance and purchasing functions.
- Submitted orders for new inventory.
- Completed routine store inventories.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Reviewed weekly sales ads and monitored price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
GED -
Dixie Hollins Adult Education Center
Kenneth City, FLSkills
- Customer Service and Assistance
- Insurance Policy Sales
- Assigning Tasks
- Product Promotion
- Flexible Hours
- Customer Needs Assessment
- Time Management
- Strong Communication and Interpersonal
- Policy and Procedure Adherence
- Store Opening and Closing
- Available Nights, Weekends and Holidays
- Exceeding Customer Expectations
- Safety and Cleanliness Standards
- Engaging with Diverse Customers
- Teamwork and Collaboration
- Merchandise Receiving and Handling
- Managing Cash Register
- POS System Operations
Additional Information
I Currently have been taking care of my mother, since 2016.
Timeline
Account Representative
Wells FargoInsurance Services
06.2006 - 12.2016
Office Manager
Mariner Beach Club
05.1999 - 04.2006
Assistant Store Manager
Walgreens
10.1991 - 05.1999
GED -
Dixie Hollins Adult Education Center