Rhonda Owens
Waldorf,MD
Summary
Reliable and upbeat Sales Specialist. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
8
8
years of professional experience
Work History
Appliance Sales Specialist
Lowes Home Improvment
07.2022 - 10.2025
- Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
- Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Maintained product knowledge to assist and educate customers on options available.
- Proactively sought opportunities for continuous learning and skill enhancement attending relevant training workshops and seminars
- Handled high-pressure situations with professionalism including resolving dissatisfied customer complaints maintaining brand reputation.
- Addressed customer concerns promptly, demonstrating empathy while providing effective solutions that retained business relationships.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Collaborated closely with store management, contributing to strategic planning and goal-setting sessions.
Head Cashier
Lowes Home Improvment
05.2020 - 07.2022
- Directed daily operations of cash registers, maintaining effective transaction flow.
- Delivered training sessions to enhance skills of newly on boarded cashiers.
- Maintained accurate cash drawer balances through diligent auditing procedures.
- Implemented streamlined checkout processes to enhance customer experience and reduce wait times.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Led cashiers and associates in providing thoughtful customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Processed both cash and card purchases and returns.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency
- Addressed technical issues at checkout, minimizing downtime and maintaining smooth operation.
- Monitored areas for security issues and safety hazards.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Customer Service Representative
Lowes Home Improvment
03.2018 - 05.2020
- Assisted customers with product inquiries and order placements, ensuring satisfaction with services.
- Managed customer complaints swiftly, elevating overall satisfaction.
- Ensured accurate information by staying informed about store products and promotions.
- Processed transactions quickly and accurately at point of sale, improving checkout efficiency.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Ensured swift service to meet customer priorities.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
N/A - Business Administration
College of Southern Maryland
La Plata, MDHigh School Diploma -
Henry E. Lackey High School
Indian Head, MD06.2000
Skills
- Customer service
- Adaptability
- Communication
- Problem-solving
- Time management
- Dependable
Timeline
Appliance Sales Specialist
Lowes Home Improvment
07.2022 - 10.2025
Head Cashier
Lowes Home Improvment
05.2020 - 07.2022
Customer Service Representative
Lowes Home Improvment
03.2018 - 05.2020
N/A - Business Administration
College of Southern Maryland
High School Diploma -
Henry E. Lackey High School