Summary
Overview
Work History
Education
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Additional Information
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Hi, I’m

Rhonda Parker

Customer Service/Admin Assist
Groveland,FL
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Rhonda Parker

Summary

I am a people person and take great pride in everything I do, striving for that one call resolution and building lasting relationships with those I serve.


Overview

10
years of professional experience

Work History

Jeff Davis

Assistant Caregiver
06.2022 - Current

Job overview

  • Assisting with daily living activities, running errands, and household chores.
  • Transported clients to and from medical appointments with safety and efficiency.

Wipro Limited

Remote Customer Service Agent
01.2022 - 06.2022

Job overview

  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Addressed customer account discrepancies and concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Contacted customers to return routine and general calls promptly.

Hand & Stone Massage and Facial Spa

Front Desk Lead/Booking Manager
11.2018 - 01.2022

Job overview

  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Booked appointments for 16 different therapists in regards to modality
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Tennier Industries, INc.

Administrative Assistant to the Executive Director
02.2013 - 10.2018

Job overview

  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Developed and implemented strategies to streamline office operations.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Completed daily logs for management review.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Performed accounts receivable duties by researching chargebacks, discrepancies and reconciliations.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Education

Valencia College
Orlando, FL

Microsoft Office from Excel, Word, Power Point And Access

Peachtree University
Peachtree City, GA

Peachtree Accounting from Accounting Technology And Bookkeeping

Skills

  • QuickBooks
  • Microsoft Office
  • Peachtree Accounting
  • Zoom
  • Slack
  • Webex
  • Google Meets
  • Microsoft Teams
  • Adobe Acrobat

Additional Information

Assessments (Indeed Assessments provides skills tests that are not indicative of a license or certification.)

  • Customer focus & orientation Highly Proficient
  • Responding to customer situations with sensitivity Highly Proficient
  • Call center customer service Highly Proficient
  • Written communication Proficient
  • Best practices for writing, including grammar, style, clarity, and brevity Proficient
  • Customer service Proficient
  • Identifying and resolving common customer issues Proficient
Availability
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Rhonda ParkerCustomer Service/Admin Assist