Rhonda Patterson
Missouri City,TX
Summary
Professional coordinator with proven track record in managing complex projects and driving efficiency. Skilled in strategic planning, resource allocation, and cross-functional collaboration. Known for adaptability, reliability, and delivering consistent results in dynamic environments. Strong communication, problem-solving, and organizational skills enhance team performance and ensure successful outcomes.
Overview
15
15
years of professional experience
Work History
Senior Coordinator Executive Support
Baylor College Of Medicine
08.2016 - Current
- Managed chairman's calendar, scheduled meetings and appointments and coordinated travel arrangements to optimize time.
- Oversaw ICAs and BCM contracts.
- Streamlined communication between departments, resulting in more effective project coordination and execution.
- Updated spreadsheets and databases to track, analyze, and report on performance.
- Promoted team productivity by keeping supplies organized and well-stocked.
- PEPT, Concur, Power BI, S4, Epic, PUF requests, SF
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Created and managed office systems to efficiently deal with documentation.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Senior Administrative Assistant II
Baylor College Of Medicine
04.2013 - 08.2016
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
- Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
- Facilitated successful events, including conferences and workshops, through meticulous planning, coordination, and execution of logistics.
- Improved team productivity by effectively coordinating schedules, meetings, and travel arrangements for senior executives.
- Increased accuracy of financial records with diligent tracking of expenses, budget management, and invoice processing.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
- Coordinated seamless onboarding experiences for new hires to ensure they were properly equipped with the necessary tools to succeed in their roles from day one.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects.
- Assisted supervisory staff with management of complex calendars and to-do lists to support organization and productivity.
- Expertly coordinated logistics for functions both within and outside of organization.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Front Desk Supervisor
Baylor College Of Medicine
08.2010 - 02.2013
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Some College (No Degree) - Business Administration And Management
Lone Star College
Cypress, TXSkills
- Discretion and confidentially
- Decision-making
- Multitasking and organization
- Accounts reconciliation
- Problem-solving
- Time management
- Attention to detail
- Team collaboration
- Cross-functional collaboration
Timeline
Senior Coordinator Executive Support
Baylor College Of Medicine
08.2016 - Current
Senior Administrative Assistant II
Baylor College Of Medicine
04.2013 - 08.2016
Front Desk Supervisor
Baylor College Of Medicine
08.2010 - 02.2013
Some College (No Degree) - Business Administration And Management
Lone Star College
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