Summary
Overview
Work History
Skills
Timeline
Generic

Rhonda Pearce

Waterloo,Iowa

Summary

Dynamic Executive Director with a proven track record at Healthcare Quality Assn on Accreditation, driving strategic improvements and operational efficiencies. Expert in financial management and team leadership, fostering a culture of continuous improvement. Successfully facilitated accreditation processes, enhancing compliance and organizational reputation while mentoring high-performing teams to exceed goals.

Overview

25
25
years of professional experience

Work History

Executive Director

Healthcare Quality Assn on Accreditation (HQAA)
05.2016 - Current
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
  • Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
  • Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
  • Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Presented regularly at conferences or industry events showcasing the accomplishments of the organization.
  • Facilitated successful accreditation processes, ensuring compliance with industry standards and regulations.
  • Managed financial, operational and human resources to optimize business performance.
  • Devised and presented business plans and forecasts to board of directors.
  • Created succession plans to provide continuity of operations during leadership transitions.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Analyzed industry trends and tracked competitor activities to inform decision making.

Director of Operations

Healthcare Quality Assn Accreditation, (HQAA)
06.2007 - 05.2016
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Defined, implemented, and revised operational policies and guidelines.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
  • Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
  • Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
  • Achieved company-wide recognition for leadership excellence, mentoring high-performing team that consistently exceeded operational goals and objectives.
  • Implemented quality control measures to maintain high standards of service delivery.
  • Assisted in recruiting, hiring and training of team members.
  • Achieved operational excellence by continuously evaluating and refining processes, employing data analytics to inform decision-making and identify areas for improvement.
  • Interacted well with customers to build connections and nurture relationships.
  • Improved team morale and reduced turnover by implementing series of employee engagement programs and personalized career development plans.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.

Manager of Accreditation Services

Healthcare Quality Assn on Accreditation (HQAA)
06.2006 - 06.2007
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.

Accreditation Coach

Healthcare Quality Assn on Accreditation (HQAA)
09.2005 - 06.2007
  • Assisted in development and fine tuning of the coaching process
  • Managed a full coaching work load while also supervising the coaching team
  • Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
  • Developed strong customer relationships to foster HQAA's customer service reputation
  • Enhanced team performance by developing and implementing effective coaching strategies
  • Attended trade shows within the industry to represent HQAA

Billing Manager

VGM Homelink Division
06.2000 - 09.2005
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Trained and mentored staff on procedures, compliance requirements, and collections techniques.
  • Conducted performance reviews and implemented improvement plans.
  • Ensured strict adherence to internal controls protocols by regularly reviewing departmental practices and implementing necessary corrective actions.
  • Maintained up-to-date knowledge of industry regulations and compliance requirements, ensuring the department remained compliant at all times.
  • Enhanced customer service, resolving billing disputes swiftly and maintaining positive relationships with clients.

Skills

  • Operations management
  • Budgeting and financial management
  • Relationship building
  • Team leadership, training, and development
  • Relationship and team building
  • Employee motivation and performance
  • Process improvements

Timeline

Executive Director

Healthcare Quality Assn on Accreditation (HQAA)
05.2016 - Current

Director of Operations

Healthcare Quality Assn Accreditation, (HQAA)
06.2007 - 05.2016

Manager of Accreditation Services

Healthcare Quality Assn on Accreditation (HQAA)
06.2006 - 06.2007

Accreditation Coach

Healthcare Quality Assn on Accreditation (HQAA)
09.2005 - 06.2007

Billing Manager

VGM Homelink Division
06.2000 - 09.2005

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Rhonda Pearce