Rhonda Penn

Perform all esthetic, massage and body treatments with a consultive approach to create customized treatment plans for an elite clientele.

Successfully executes the Forbes standard protocol with every guest.

Responsible for collaborating with spa management and other service providers to ensure smooth daily operations.

Use active listening to anticipate guest needs, to create personalized service.

Knowledge of the latest skin science trends and services. Consistently ranks top in sales of services, add-ons to additional services, and retail sales.

Assisted in building a strong client base for a luxury boutique hotel, day spa.

Promote the day spa at special events with HydraFacial World Tour and HFX Orlando.

Consistently exceeded monthly sales goals.

Developed individual treatment plans based on clients' unique goals and needs.

Collaborated with a team of estheticians and the Medical Director to provide a comprehensive skincare and laser treatment plan, and maintain a high level of care.

Consistently exceeds sales goals while maintaining client trust.

Lead spa sales campaigns by attending pre-conference meetings as the spa representative.

Maintain a consistent rebooking and referral process for local customers.

Developed strategic hotel promotions and events to increase spa revenue.

Consistently ranked #1 in retail sales.