Rhonda Perry
Security Finance
Many,LA
5
years of professional experience
Dedicated professional with progressive leadership experience in branch, retail, and office environments. Proven ability to manage operations, support employees, and deliver high-quality customer service. Focused on efficiency, accountability, and strong team performance.
Work History
Manager In Waiting/Floater
8 Months- Managed daily branch operations, ensuring accurate loan processing and customer service.
- Reviewed applications for completeness, compliance, and timely credit decisioning.
- Resolved account concerns, payment issues, and customer inquiries professionally.
- Supported collection efforts through follow-up calls and account monitoring.
- Coordinated cash handling, balancing, and secure recordkeeping procedures.
- Maintained branch files, documentation, and confidential customer information accurately.
- Collaborated with team members to improve workflow efficiency and operational consistency.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Assistant Store Director
1 Year 9 Months- Assisted store director with daily store operations, ensuring smooth execution across sales floor, service, and backroom areas.
- Monitored inventory levels and coordinated stock replenishment to maintain product availability and accurate merchandising.
- Supervised department associates, reinforcing service standards, task completion, and store procedures.
- Supported scheduling and labor planning to align staffing with customer traffic and operational needs.
- Enforced safety, sanitation, and compliance requirements throughout store departments and storage areas.
- Reviewed front-end processes, including cashier support, register accuracy, and customer issue resolution.
- Trained new associates on store policies, job routines, and expected service behaviors.
- Collaborated with leadership on loss prevention, shrink control, and process improvements.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Increased customer satisfaction with attentive service and quick resolution of issues.
- Implemented effective loss prevention strategies, reducing shrinkage and increasing overall profitability.
- Oversaw scheduling, maintaining adequate staff coverage while minimizing labor costs.
- Empowered employees through ongoing coaching and development opportunities leading to higher productivity.
- Handled escalated customer complaints, providing solutions that satisfied both parties involved in the situation.
- Regularly monitored sales data to identify trends and adjust inventory levels accordingly.
- Collaborated with the Store Director to develop and execute strategic plans for store growth.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and acknowledging exceptional work contributions.
- Supervised employees and different store departments.
- Oversaw cash handling activities ensuring accuracy and security during transactions.
- Assisted in recruiting new team members, conducting interviews, and facilitating onboarding processes for new hires.
- Checked employee break times and schedule adherence.
- Partnered with store director to interview, hire, train, and develop department managers and team members to build and sustain high in-store performance.
Office Manager/Senior Tax Analyst
2 Years 4 Months- Managed daily office operations, scheduling, and client service workflows
- Coordinated tax preparation appointments and maintained accurate client records
- Oversaw document handling, filing, and confidential information security
- Trained staff on office procedures, software, and customer service standards
- Reconciled cash drawers, receipts, and basic financial records
- Streamlined administrative processes to improve turnaround and accuracy
- Supported compliance with company policies and tax office procedures
- Resolved client issues and ensured efficient front-office operations
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Education
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Staff management
Task delegation
Goal setting
Documentation and reporting
Relationship building
Strategic planning
Operations management
Project management
Project planning
Timeline
Manager In Waiting/Floater
Security Finance
02.2026 - CurrentRead More
Assistant Store Director
Brookshire Brothers
05.2024 - 02.2026Read More
Office Manager/Senior Tax Analyst
H R Block
01.2022 - 05.2024Read More
Downsville High School
High School Diploma
Read More