Rhonda Platten
Summary
With a proven track record at Blackbelly Restaurant, I excel in delivering exceptional customer service and mastering menu memorization, contributing to winning Michelin Green Star awards. My strong leadership and ability to foster warm customer relationships highlight my commitment to excellence in both fine and casual dining environments.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
2025
2025
years of professional experience
Work History
Server
Splendido at the Chateau
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server/Bartender
Eddie McStiff's
- Provided top-notch service to diverse clientele in a fast-paced, high volume brewery restaurant, ensuring exceptional dining experiences
- Served food and beverages promptly with focused attention to customer needs.
- Ability to work well under pressure, multitasking and prioritizing tasks.
- Proficient in point-of-sale systems and cash handling procedures.
Server/Manager
Bit N’ Spur
- Served and then promoted to Manager in a busy restaurant in a popular tourist destination.
- Spearheaded daily operations of a high volume restaurant.
- Event planning and coordination
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained servers on order management, food service quality and how to build rapport with guests.
Busser/Server
Campton Place Hotel
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success
- Promoted to server in fine dining establishment and received training for four star service
- Delivered exceptional service to high-end clientele, ensuring a memorable and personalized dining experiences.
Server
Blackbelly Restaurant
08.2020 - 02.2025
- Achieved Michelin Green Star awards in 2023 and 2024 with my team by completing excellent sustainability practices with accuracy and efficiency. Also nominated for James Beard Award.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained clean and organized dining areas.
- Resolved customer complaints promptly and professionally, maintains positive relationships with patrons.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Sales and Education
Maggies Sewing
07.2017 - 03.2020
- Developed and implemented comprehensive sewing curricula for beginners, intermediate, and advanced student.
- Design and schedule classes, workshops, and special events, ensuring a diverse range of topics and skill levels.
- Coordinate with instructors to ensure high-quality teaching and consistent curriculum delivery,
- Promote programs through social media.
- Sewing machine, notions, and fabric sales.
Education
No Degree - General Studies
University of Utah
Salt Lake City, UTNo Degree -
Karen MacNeil School of Service
United StatesSkills
- Strong work ethic
- Allergy awareness
- Exceptional customer service
- Cash handling
- Guest engagement
- Sales techniques
- Fine Dining
- Casual Dining
- Great communication skills
- Reliable/Motivated
- Employee training and development
- Wine service and knowledge
- Strong leadership
- Toast POS
- Service prioritization
- Menu memorization
- Safe food handling
- Cleanliness standards
- Professional appearance
- Food knowledge
Timeline
Server
Blackbelly Restaurant
08.2020 - 02.2025
Sales and Education
Maggies Sewing
07.2017 - 03.2020
Server
Splendido at the Chateau
Server/Bartender
Eddie McStiff's
Server/Manager
Bit N’ Spur
Busser/Server
Campton Place Hotel
No Degree - General Studies
University of Utah
No Degree -
Karen MacNeil School of Service
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