Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rhonda Pledger

Seffner,FL

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Dynamic professional with a proven track record at Sisters Helping Hands, excelling in individualized planning and client assessment. Adept at enhancing client independence through tailored support plans and effective healthcare coordination. Recognized for reliability and strong social skills, fostering community integration and personal growth for diverse clients and individuals in supported living environments.


Overview

17
17
years of professional experience
1
1
Certification

Work History

Supported Living Coach /Office Assistant

APD Provider (Sisters Helping Hands)
07.2017 - 09.2024
  • Assisted individuals with daily living activities to promote independence and personal growth.
  • Collaborated with team members to develop personalized support plans for clients.
  • Monitored client progress and documented outcomes in compliance with organizational standards.
  • Engaged clients in social and recreational activities to enhance community integration.
  • Supported clients in developing financial literacy skills through budgeting exercises and money management coaching.
  • Maintained detailed records of client progress, sharing updates with relevant stakeholders during case conferences or review meetings.
  • Provided transportation services for clients to attend appointments, social events, and community programs as needed.
  • Contributed to the development of new policies and procedures to enhance service delivery quality within the organization.
  • Managed client medication administration, ensuring accuracy, timeliness, and adherence to prescribed dosages.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Enhanced client independence by creating personalized support plans and implementing daily living skills training.
  • Purchased and maintained office supplies.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Utilized office management software to record and track customer information.

Teaching Assistant

School District Of Hillsborough County
08.2009 - 05.2016
  • Facilitated classroom discussions, enhancing student engagement and participation.
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Organized and maintained classroom resources, ensuring materials were readily available for lessons.
  • Adapted teaching methods to accommodate remote learning, ensuring continuity of education during challenging times.
  • Taught small groups of students focused on specific parts of coursework.
  • Supported classroom maintenance and upkeep, organizing books, and materials.

Secretary

Pledgers Welding & Repair LLC
09.2007 - 09.2014
  • Developed filing systems, ensuring easy access to important records and information.
  • Assisted in budget tracking and expense reporting, contributing to financial accuracy.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Education

Associate of Arts -

Hillsborough Community College
Tampa, FL

High School Diploma -

Brandon High School
Brandon, FL
06-1992

Skills

  • Safety awareness
  • Social skills development
  • Transportation assistance
  • Individualized planning
  • Healthcare coordination
  • Client assessment
  • Multitasking
  • Reliability
  • Professional ethics
  • Professionalism
  • Case management

Certification

  • SLC Certification

Timeline

Supported Living Coach /Office Assistant

APD Provider (Sisters Helping Hands)
07.2017 - 09.2024

Teaching Assistant

School District Of Hillsborough County
08.2009 - 05.2016

Secretary

Pledgers Welding & Repair LLC
09.2007 - 09.2014

Associate of Arts -

Hillsborough Community College

High School Diploma -

Brandon High School

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Rhonda Pledger