Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Rhonda Posthumus

Wyoming,MI

Summary

Driven manager with a proven track record at Windsor Fashions, enhancing customer satisfaction and streamlining operations. Expert in staff supervision and money handling, achieving significant reductions in cash discrepancies. Skilled in fostering team motivation and customer relations, ensuring high-quality service delivery and operational excellence. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Windsor Fashions
08.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Manager

Talbots Outlet
06.2015 - 09.2022
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Merchandiser

Accosta
12.2015 - 03.2017
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.

Education

High School Diploma -

Kelloggsville High School
Grand Rapids, MI
06.1984

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation
  • Staff Management
  • Workload Management

Timeline

Assistant Manager

Windsor Fashions
08.2023 - Current

Merchandiser

Accosta
12.2015 - 03.2017

Manager

Talbots Outlet
06.2015 - 09.2022

High School Diploma -

Kelloggsville High School

Similar Profiles

CREATE PROFILE
Rhonda Posthumus