Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rhonda Powell

Birmingham,Alabama

Summary

Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.

Dependable Collections Specialist successful at meeting high productivity, quality, and performance standards. Efficient and competent professional.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Collections Representative

AT & T
08.2012 - 09.2025
  • Processed payments and contracts on accounts.
  • Counseled debtors on payment options and arranged installment agreements.
  • Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
  • Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
  • Handled 45 outbound and inbound calls daily with goal of collecting owed debt.

Customer Support Specialist

AT & T
01.2008 - 08.2012
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of 45 inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Patient Care Technician

University of Alabama at Birmingham
02.2001 - 05.2009
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.

Education

High School Diploma -

Carol W. Hayes High School
Birmingham, AL
05-1982

Bachelor of Science -

Phoenix University
Online
07.2013

Skills

  • Team player
  • Goal oriented
  • Team collaboration
  • Data entry
  • Recording data
  • Policy standards and guidelines

Certification

HIPPA Certification

Microsoft word Certification

Timeline

Collections Representative

AT & T
08.2012 - 09.2025

Customer Support Specialist

AT & T
01.2008 - 08.2012

Patient Care Technician

University of Alabama at Birmingham
02.2001 - 05.2009

High School Diploma -

Carol W. Hayes High School

Bachelor of Science -

Phoenix University

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