Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhonda Ramsey

Bath

Summary

Dynamic professional with extensive experience at Five Star Bank, excelling in customer service and data management. Proven ability to enhance operational efficiency and foster team development. Skilled in bookkeeping support and maintaining organized records, consistently achieving high customer satisfaction and contributing to business growth. A dedicated team player with a positive attitude.

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

24
24
years of professional experience

Work History

Office Clerk

Bath Plumbing and Hardware
08.2022 - Current
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction. Processed daily deposits, input accounts receivables.

Deputy Town Clerk

Town of Bath
07.2017 - 01.2020
  • Ensured compliance with state laws governing elections through diligent oversight of voter registration processes and documentation procedures.
  • Supported economic growth within the community by assisting businesses with licensing applications and renewals.
  • Provided exceptional customer service by addressing resident inquiries promptly and professionally.
  • Contributed to successful audits by maintaining organized financial records in compliance with state regulations.
  • Maintained confidentiality of sensitive information while managing vital records such as birth, marriage, and death certificates.
  • Performed routine data entry or document management.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Updated operational records or licensing information using computer terminals.
  • Informed customers by mail or telephone of additional steps needed to obtain licenses.
  • Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
  • Issued various permits and licenses such as marriage, hunting or dog licenses and collected appropriate fees.

Assistant Branch Manager

Five Star Bank
05.2001 - 06.2017
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
  • Built rapport with account holders by reaching out with product recommendations and account updates.
  • Supervised team of 6 branch employees and made recommendations regarding performance evaluations.
  • Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
  • Developed strong relationships with key clients, contributing to significant growth in business revenue.
  • Demonstrated knowledge of branch financial products, loans and lines of credit.
  • Maintained friendly and professional customer interactions.
  • Complied with regulatory guidelines and requirements.
  • Consulted customers to boost product sales and services.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Complied with established internal controls and policies.

Education

Avoca Central School
Avoca, NY
06-1980

Skills

  • Data entry
  • Maintaining records
  • Data management
  • Verbal communication
  • Telephone reception
  • Professional and mature
  • Basic accounting
  • Mail handling
  • Workflow optimization
  • Office management
  • Bookkeeping support
  • Billing and coding
  • Proofreading documents
  • Customer service
  • Clerical support
  • Dedicated team player
  • Positive attitude

Timeline

Office Clerk

Bath Plumbing and Hardware
08.2022 - Current

Deputy Town Clerk

Town of Bath
07.2017 - 01.2020

Assistant Branch Manager

Five Star Bank
05.2001 - 06.2017

Avoca Central School

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Rhonda Ramsey