Rhonda Roane
Orlando,FL
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
12
12
years of professional experience
Work History
Shift Leader
7-eleven Convenience Store
Houston, TX
03.2012 - 06.2024
- Assisted customers with inquiries about products or services offered in the store.
- Responsible for managing store operations, including customer service and sales staff.
- Managed customer complaints by providing prompt resolution solutions.
- Ensured compliance with all applicable laws, regulations and company policies and procedures.
- Performed cash handling duties such as balancing registers at end of shift or processing refunds and exchanges.
- Established key relationships with vendors to ensure timely delivery of goods and services.
- Maintained up-to-date knowledge of product lines, pricing, promotions, ordering procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Maynard Evans High School
Orlando, FL05-2003
Associate of Science - Business Management
Valencia College
Orlando, FLSkills
- Equipment Troubleshooting
- Customer Service Management
- Operations Support
- Motivational Leadership
- Quality Inspections
- Inventory Counts
- Cash Handling
- Problem-Solving
- Sales Reporting
- Sales expertise
- Operations Management
- Decision-making capabilities
- Policy and Procedure Enforcement
- Interpersonal Relations
- Professional Appearance
- Drawer Assignments
- Team motivation
- POS Deletions
- POS System Operation
- Strong verbal and written communication
- Goal Setting and Tracking
- Positive Attitude
- Flexible Schedule
Timeline
Shift Leader
7-eleven Convenience Store
03.2012 - 06.2024
High School Diploma -
Maynard Evans High School
Associate of Science - Business Management
Valencia College
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