Summary
Overview
Work History
Education
Skills
Timeline
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Rhonda Roberson

Rhonda Roberson

Lawrenceville,GA

Summary

Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing [Number] years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty.Im a very reliable, responsible and very positive outgoing person. I love to thrive to meet the expectations of customers.

Overview

40
40
years of professional experience

Work History

Customer Service Cashier

Publix Grocery Store
Lawrenceville, GA
02.2021 - 11.2023
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Processed credit card transactions accurately and efficiently.
  • Assisted customers with locating merchandise within the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Prepared sales slips or sales contracts as needed to complete customer purchases.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Verified that all coupons were valid prior to processing them into the system.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Complied with all health and safety regulations while performing job duties.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Informed customers of in-store promotions or pricing specials.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Greeted customers promptly and responded to questions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Scanned items and checked pricing on cash register for accuracy.
  • Checked personal identifications during alcohol and tobacco sales.

Assistant Caterer

Dannie Holmes Catering
Columbia, TN.
06.2017 - 12.2020
  • Organized, planned and coordinated catering events for large groups of people.
  • Prepared food items according to recipes and established standards.
  • Provided customer service by communicating with guests regarding their needs, preferences and dietary requirements.
  • Set up buffet tables for catered events in a timely manner.
  • Maintained cleanliness of kitchen area before, during and after an event.
  • Ensured compliance with health regulations related to food preparation and storage.
  • Stocked beverage stations with appropriate beverages prior to events.
  • Assisted in menu planning based on budget constraints and customer requests.
  • Monitored food temperatures throughout the event to ensure safety standards were met.
  • Performed post-event cleanup duties such as taking out trash, washing dishes, wiping down counters and sanitizing surfaces.
  • Managed time effectively while multitasking multiple tasks simultaneously.
  • Communicated effectively with clients and vendors regarding special requests or changes to existing orders.
  • Provided assistance with marketing efforts for catering services including creating promotional materials, updating website content and managing social media accounts.
  • Resolved any customer complaints or issues that arose during an event in a professional manner.
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Set up and cleaned up food preparation and service stations before and after catered events.
  • Supported chefs in managing food preparation to achieve precise plating and presentation.
  • Assisted caterers with food distribution by organizing food products and plating items.
  • Wiped down surfaces and cleaned plates, utensils and trays to sanitize catering space after events.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Served guest tables by transporting meals and beverages from kitchen and bar areas.
  • Prepared dishes for catering events or during high-volume shifts.
  • Checked supply levels and replenished items as needed for dining and catering functions.
  • Filled in for absent workers by performing wide variety of food service work.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Nail Technician

Self Employed Services
Columbia, TN
04.1984 - 12.2020
  • Provided manicures, pedicures and nail treatments to clients.
  • Demonstrated knowledge of all products and services offered in the salon.
  • Cleaned and sterilized tools and work areas between customers.
  • Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
  • Applied acrylics, gels, wraps or other artificial enhancements to nails according to client requests.
  • Assisted with inventory management tasks such as restocking supplies when needed.
  • Developed creative designs on nails using a variety of colors and materials.
  • Advised customers on the best type of treatment for their particular nail condition or desired look.
  • Ensured that safety protocols were followed during each service provided.
  • Followed health regulations regarding sanitation practices throughout the salon.
  • Promoted additional services to existing clients in order to increase revenue.

Education

Nail Tech - Cosmetology Education

Magic Manicure of America
Marietta, GA
08-1984

High School Diploma -

Henderson High School
Chamblee GA.
06-1982

Skills

  • Order coordination
  • Merchandise Restocking
  • Guest Services
  • Product Merchandising
  • Customer Complaint Resolution
  • Cash Handling
  • Payment Collection
  • Check processing
  • Customer Service
  • Customer inquiries
  • Product Recommendations
  • Positive and professional
  • Product Knowledge
  • POS System Operation
  • Customer Satisfaction
  • Cash Management

Timeline

Customer Service Cashier

Publix Grocery Store
02.2021 - 11.2023

Assistant Caterer

Dannie Holmes Catering
06.2017 - 12.2020

Nail Technician

Self Employed Services
04.1984 - 12.2020

Nail Tech - Cosmetology Education

Magic Manicure of America

High School Diploma -

Henderson High School

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Rhonda Roberson