Rhonda Robinson
Douglasville,Georgia
Summary
Results- driven Healthcare professional with a Master of Science in Health Administration and Scrum and Health & Life Coach Certification. Proven success in leadership, communication utilizing agile methodology and healthcare operations. Extensive experience in healthcare regulations including yet not limited to OSHA & HIPAA policies. Expertise in problem-solving, data analysis and customer service. Track record for successfully managing multiple projects and developing innovative solutions.
Overview
9
9
years of professional experience
Work History
LMS Administrator Specialist
L3Harris, Technologies, Inc
10.2021 - 07.2023
- Enhanced user experience by optimizing the LMS platform and streamlining navigation.
- Resolve technical issues and improve system functionality for users.
- Developed comprehensive training materials for staff, resulting in improved efficiency and understanding of the LMS system.
- Contributed to organizational growth by collaborating with HR teams on employee onboarding programs utilizing the LMS platform.
- Managed content updates and ensured timely delivery of e-learning materials to users.
- Analyzed usage statistics to identify trends and make informed decisions regarding LMS improvements.
Remote Case Investigator
NYC Health & Hospitals
02.2020 - 07.2021
- Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.
- Enhanced department efficiency with streamlined processes for evidence collection and documentation.
- Increased conviction rates by collaborating closely with prosecutors to build strong cases.
- Conducted comprehensive background checks, contributing to informed hiring decisions and improved workplace safety.
- Implemented new research methodologies, leading to faster location of persons of interest or missing individuals.
Care Coordinator
Bronx Care Health System
08.2016 - 06.2019
- Enhanced patient care by developing and implementing comprehensive care plans.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Collaborated with interdisciplinary teams to provide comprehensive, patient-centered care.
Health Services Coordinator
Amida Care Health Insurance Co.
01.2014 - 05.2016
- Improved patient satisfaction by effectively coordinating healthcare services and appointments.
- Streamlined communication between departments for enhanced care coordination and patient outcomes.
- Implemented efficient scheduling systems to optimize patient appointment availability and staff workload balance.
- Reduced patient wait times by implementing effective triaging protocols based on urgency and clinical needs.
- Assisted in the development of policies and procedures that adhered to regulatory requirements and industry standards.
Education
Master of Science - Health Administration
University of Phoenix
Tempe, AZ05.2018
Skills
- Webinar facilitation
- Effective Communication
- Continuous improvement
- Virtual classrooms
- Performance tracking
- Data analysis
- Quality assurance
- Performance Improvements
- Proficient in [Software]
Certifications
Scrum Master
Health & Life Coach
Timeline
LMS Administrator Specialist
L3Harris, Technologies, Inc
10.2021 - 07.2023
Remote Case Investigator
NYC Health & Hospitals
02.2020 - 07.2021
Care Coordinator
Bronx Care Health System
08.2016 - 06.2019
Health Services Coordinator
Amida Care Health Insurance Co.
01.2014 - 05.2016
Master of Science - Health Administration
University of Phoenix