Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Rhonda Robinson

Roanoke,VA

Summary

Detailed House Cleaner with 10 years performing residential housekeeping and cleaning. Highly skilled at completing housekeeping duties for multiple clients weekly. Background using correct cleaning chemicals and agents. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Organized Housekeeper possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing background in thoroughly cleaning large properties, office buildings and municipal buildings nightly. Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.

Overview

32
32
years of professional experience

Work History

House Cleaner

Self Employed Services
02.2019 - Current
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
  • Streamlined cleaning processes for faster service, utilizing effective time management strategies.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
  • Educated clients on best practices for maintaining a clean home between visits, leading to improved overall home care habits among customers.
  • Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Assisted fellow house cleaners when needed during busy periods or staff shortages.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Dusted picture frames and wall hangings with cloth.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Emptied trashcans and transported waste to collection areas.
  • Adhered to professional house cleaning checklist.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Operated industrial washing machines and dishwashers to clean linens and dishware.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Returned emptied garbage receptacles to proper locations.
  • Polished fixtures to achieve professional shine and appearance.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Hang, cleaned and rehung draperies to maintain freshness.

Plumber's Assistant

D.E.L. Plumbing
01.1992 - 03.2018
  • Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
  • Unclogged sinks and toilets for customers using tools and drain cleaners.
  • Filled plumbing fixtures and pipes with water or air to detect and locate leaks.
  • Performed basic and semi-skilled work under supervision and instruction from lead plumber.
  • Listened to instructions from journeyman plumber, gaining valuable onsite job training.
  • Drilled and cut holes in walls and floors to accommodate passage of pipes.
  • Repaired sinks, dishwashers and other domestic appliances, removing clogs and cleaning pipes.
  • Used rulers and levels to locate and mark position of pipe installations, passage holes and connections.
  • Organized and moved materials from truck to job site to support project requirements.
  • Used couplings, clamps and screws to assemble pipe sections, tubing and fittings.
  • Performed preventive maintenance on plumbing systems to detect leaks and slow drains.
  • Studied building plans and inspected structures to assess material and equipment needs.
  • Hung steel supports from ceiling joists to securely hold pipes in place.
  • Met customer service expectations through problem resolution, daily communication and follow-up, boosting customer service scores [Number]%.
  • Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
  • Assisted licensed plumbers in installation and repair of plumbing systems.
  • Selected type and size of piping required for each project.
  • Ran stainless, aluminum, steel and PVC piping.
  • Managed job site hazards by accurately locating biohazards, low-grade radiation and chemicals.

Home Care Provider

CARE
04.2009 - 12.2016
  • Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
  • Improved patient well-being with regular monitoring of vital signs, medication administration, and personal care assistance.
  • Facilitated recovery by assisting patients with physical therapy exercises and mobility support.
  • Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
  • Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
  • Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
  • Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
  • Supported family members in understanding patient needs and provided guidance on how to best assist their loved ones at home.
  • Developed strong rapport with patients and families, fostering trust and open communication channels for better care coordination.
  • Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to individual patient needs.
  • Delivered high-quality care under pressure in emergency situations, ensuring the safety of both the patient and caregiver team members present at those times.
  • Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted disabled clients to support independence and well-being.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Administered medication as directed by physician.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Provided transportation and appointments management.
  • Developed individual care plans for clients based on specific needs.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Developed rapport to create safe and trusting environment for care.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Administered medications in accordance with doctor's instructions.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Assisted with end-of-life care.
  • Improved patients' comfort with massage and application of topical treatments.
  • Constructed cognitively stimulating activities.
  • Developed and implemented care plans for clients.
  • Trained new staff members on best practices for home health care.

Education

GED -

Roanoke Higher Education
Roanoke, VA
11.2023

Skills

  • Steam Cleaning
  • Window Cleaning
  • Household Management
  • Clothes Laundering
  • Floor Polishing
  • Safe Chemical Handling
  • Surface Sanitation
  • Customer Service
  • Quality Assurance
  • Wall Scrubbing
  • Basic Repairs
  • Window Washing
  • Housekeeping
  • Payment Collection
  • Glass Cleaning
  • Floor Cleaning
  • Waste Disposal
  • Floor Sweeping

Languages

English
Full Professional

References

References available upon request.

Timeline

House Cleaner

Self Employed Services
02.2019 - Current

Home Care Provider

CARE
04.2009 - 12.2016

Plumber's Assistant

D.E.L. Plumbing
01.1992 - 03.2018

GED -

Roanoke Higher Education

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Rhonda Robinson