Rhonda Robinson
Washington,DC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Owner
Rhonda’s Personal Touch Cleaning & Organizing Service
09.2017 - Current
- Manage daily operations of business, including hiring and training staff.
- Manage operations budgeting, accounts payable and accounts receivable and payroll.
- Interview, trained and supervised employees.
- Identify new opportunities for growth, expansion, and diversification.
- Oversee budgeting and financial management.
- Maintain relationships with existing clients by providing superior customer service.
- Provid direction and guidance to employees.
Lead Cashier
Department of State
Washington, DC
12.2015 - 10.2017
- Greeted customers and provided excellent customer service.
- Assisted with training new cashiers in departmental operations and procedures.
- Ensured accuracy of all transactions by verifying service requested
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Balanced the daily tills at end of shift and prepared bank deposits for pick up.
- Handled escalated customer service issues professionally and courteously.
- Resolved discrepancies between sales floor and register information quickly.
- Monitored team performance on an ongoing basis to ensure adherence to standards.
- Adhered strictly to security protocols regarding cash handling such as issuing change orders or voids.
Executive Assistant
Lord and Taylor
Washington, DC
10.2010 - 11.2015
- Coordinated executive communications, including taking calls, responding to emails and interfacing with clients.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Monitored incoming emails and responded accordingly in a timely manner.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Greeted visitors warmly upon arrival at the office premises.
Lead Sales & Service Executive
Worldcell/TravelComm
Silver Spring, MD
12.2000 - 02.2010
- Maintained consistent quality control through the standardization of procedures and policies and establishing expectation of customer service
- Strived to motivate employees and cultivate a team work environment
- Tracked and managed internal database and records management system.
- Provided excellent customer service to clients by responding to inquiries, resolving complaints and processing orders.
- Developed relationships with key customers and stakeholders through regular communication and follow-up.
- Analyzed customer feedback to identify areas for improvement in services offered.
- Prepared reports on customer satisfaction, sales performance and other metrics as required.
- Managed incoming calls from customers seeking assistance or information about services offered.
Education
Certificate in Medical Billing & Coding -
Washington Saturday College
01.1998
Skills
- Business Management
- Financial Management
- Sales Oversight
- Verbal and Written Communication
- Customer Relations
- Cash Flow Optimization
- Relationship Building
Timeline
Owner
Rhonda’s Personal Touch Cleaning & Organizing Service
09.2017 - Current
Lead Cashier
Department of State
12.2015 - 10.2017
Executive Assistant
Lord and Taylor
10.2010 - 11.2015
Lead Sales & Service Executive
Worldcell/TravelComm
12.2000 - 02.2010
Certificate in Medical Billing & Coding -
Washington Saturday College
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