Rhonda Rone
Charlotte,NC
Summary
Well-qualified Assistant Community Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
33
33
years of professional experience
Work History
Owner/Manager
Elevation Beauty & Nail Spa
08.2021 - Current
- Own and operate Nail Salon in University City NC
- Supervise hiring, firing, training and scheduling of Nail Technicians
- Develop long range social media and print marketing promotions
- Monitor supplies and inventory
- Provide instruction on proper sanitation measures
- Maintain accurate bookkeeping and payroll functions
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Managed day-to-day business operations
- Consulted with customers to assess needs and propose optimal solutions
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs
Broker
Coldwell Banker Ballantyne
12.2020 - 08.2021
- Facilitate transactions for Buyers, Sellers, and Renters of residential real estate
- Draft and present purchase offers to Sellers for consideration
- Develop marketing campaigns to effectively sell or lease units for print and social media
- Negotiate, facilitate and manage all aspects of the real estate transaction
- Communicate effectively with owners, residents, on-site associates and community partners
- Provided stellar customer service to clients in all maters regarding the sale, lease or purchase of their property.
- Prepared contracts and related documentation according to strict standards
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support
Salesperson
Execuhome Realty
05.2008 - 10.2020
- Drafted and presented purchase offers to Sellers for consideration
- Develop marketing campaigns to effectively sell or lease units
- Negotiated, facilitated and managed real estate transactions
- Communicated effectively with owners, residents and on-site associate
- Provided stellar customer service to clients in all matters regarding the sale or lease of their property
- Assist Buyer with leasing or purchasing a home.
- Managed customer from initial contact to closing with attention to detail to build loyalty
- Developed and grew leads through repeat business and customer referrals
- Expanded brand and marketing strategies by planning strategic events
Assistant Property Manager (P/T)
Success Property Management
07.2008 - 10.2011
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Worked flexible hours across night, weekend and holiday shifts
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Learned and adapted quickly to new technology and software applications
Homeownership Program Coordinator/Administrator
Housing Authority of Baltimore
01.2003 - 04.2008
- Oversaw development and implementation of Housing Choice Voucher Homeownership and
- Scattered Sites Homeownership programs, policies and procedures
- Directed policy development and planning for each program
- Wrote Homeownership Plan to HUD for approval of selling of Scattered Sites units to current residents
- Fostered relationships with community stakeholders for HCVP Homeownership Program
- Developed applicant selection metrics, mortgage qualification, and home buying briefings
- Administered and monitored program budget
- Agency liaison for staff and community stakeholders regarding interpretation of program-related regulations and policies pertaining to sale of scattered sites units to current residents and set aside units for Public Housing re-development sites
- Public Speaker for Baltimore Housing at community group meetings to explain agency purposes, programs, and policies for Housing Choice Voucher Homeownership Program
- Supervised clerical support staff
- Taught course at local Board of Realtors for Continuing Education credit fo Realtor interested in participating in Section 8 Homeownership Program
- Reviewed and approved contracts of sale .
- Provided ongoing direction and leadership for program operations.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Program Specialist
HCVP and Scattered Sites Homeownership Programs
01.2001 - 01.2003
- Evaluated and verified eligibility of prospective tenants according to federal regulations.
- Reviewed rents to ensure they were in compliance with FMR and payment standard according to Family size
- Conducted annual re-certification of tenant eligibility according to regulations
- Processed account for payment upon lease up and registered landlord to receive payment
- Managed a portfolio of 800 accounts which included initial lease up procedures, annual re-certifications and tenant moves.
Housing Resource Specialist
Housing Authority of Baltimore City
05.1999 - 01.2001
- Responsible for creating and implementing marketing strategies for expanding the availability of rental units and successfully increased the number of private landlords participating in program 15% in 1 year
- Developed Landlord newsletter to keep property owners abreast of program requirements and new regulations pertaining to the HCVP
- Developed Landlord database as a resource for new voucher holders.
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Maintained database of housing resources, landlords and management companies.
Paralegal
Housing Authority of Baltimore City
08.1997 - 04.1999
- Investigated facts of laws to determine causes of action and prepared cases for trail
- Researched state statutes, decisions, legal articles, codes and documents
- Prepared legal briefs, motions and pleadings
- Assisted attorneys with reviewing and organizing witness reports
- Produced legal documents, including contracts and real estate closing statements
- Filed all pleadings with the court clerk
- Prepared for trials by organizing exhibits and other key evidence.
Sr. Paralegal
Johns Hopkins University
10.1989 - 06.1995
- Researched statutes, decisions, legal articles and codes
- Prepared for trials by organizing exhibits and other key evidence
- Filed all pleadings with court clerk
- Conducted background investigations on defendant
- Filed all pleadings with court clerk.
Education
Bachelor of Science - Social Science
Frostburg State University
Bachelor of Science - Paralegal Studies
Stevenson University
Skills
- Tenant Relations
- Fair Housing Laws Knowledge
- Background Check Investigations
- Affordable Housing Programs Knowledge
- Contract Negotiation Expertise
- Strong Negotiation Abilities
- Lease Renewals
- Budget Development
- Customer Relations
- Operations Management
- Contract Management
- Leasing and Sales
- Tenant and Eviction Laws
Timeline
Owner/Manager
Elevation Beauty & Nail Spa
08.2021 - Current
Broker
Coldwell Banker Ballantyne
12.2020 - 08.2021
Assistant Property Manager (P/T)
Success Property Management
07.2008 - 10.2011
Salesperson
Execuhome Realty
05.2008 - 10.2020
Homeownership Program Coordinator/Administrator
Housing Authority of Baltimore
01.2003 - 04.2008
Program Specialist
HCVP and Scattered Sites Homeownership Programs
01.2001 - 01.2003
Housing Resource Specialist
Housing Authority of Baltimore City
05.1999 - 01.2001
Paralegal
Housing Authority of Baltimore City
08.1997 - 04.1999
Sr. Paralegal
Johns Hopkins University
10.1989 - 06.1995
Bachelor of Science - Social Science
Frostburg State University
Bachelor of Science - Paralegal Studies
Stevenson University
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