Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Rhonda Rousseau

Plant City,FL

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

14
14
years of professional experience

Work History

Office Manager

Exodus Women's Center
Tampa, FL
02.2010 - 01.2021

Front Office Assistant

AdventHealth MedicalGroup
Tampa, FL
01.2021 - Current
  • Greeted customers and provided assistance with inquiries.
  • Ensured compliance with HIPAA regulations regarding patient privacy rights.
  • Processed payments from customers using cash, credit cards or checks.
  • Assisted with special projects as assigned by supervisor.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Collected copays and account balance payments and updated account records.
  • Maintained front desk to provide positive first impression.
  • Maintained positive working relationship with fellow staff and management.
  • Coordinated referrals to outside health providers when necessary; followed up on referrals as needed.
  • Processed and maintained patient authorizations for services rendered.
  • Monitored the status of all pending authorizations and updated records accordingly.

Education

Medical Assisting

Sanford Brown
Tampa
12-2009

General Studies

Schoolcraft High School
Schoolcraft, MI
06-1984

Skills

  • Appointment Setting
  • Problem-solving skills
  • Billing and coding
  • Check-in management
  • Listening Skills
  • Insurance Verification
  • Scheduling appointments
  • Word Processing

Affiliations

  • Gardening
  • Bible study
  • Spending time with family

Timeline

Front Office Assistant

AdventHealth MedicalGroup
01.2021 - Current

Office Manager

Exodus Women's Center
02.2010 - 01.2021

Medical Assisting

Sanford Brown

General Studies

Schoolcraft High School

Similar Profiles

CREATE PROFILE
Rhonda Rousseau