RHONDA R. RAY
Lancaster,TX
Summary
Dynamic special education department head, educator, and head coach with a proven track record of leading teams to operational excellence. Expertise in strategic planning and resource management drives initiatives that enhance productivity and foster team cohesion. Strong background in cross-functional collaboration and problem-solving effectively meets organizational goals while developing individualized education plans (IEPs) and conducting classroom evaluations. Recognized for exceptional leadership, adaptability, and communication skills, consistently achieving positive outcomes through collaborative efforts within multidisciplinary teams.
Overview
23
23
years of professional experience
1
1
Certificate
Work History
Sp. Ed. Dept. Head, Voc. Specialist & Head Coach
Mesquite ISD
Mesquite, TX
07.2014 - Current
- Serve as the special education department head; assist department staff regarding curriculum, instructional strategies, use of data to determine student needs and increase student achievement; assist with professional development needs.
- Developed individualized education plans (IEPs) to meet diverse student needs.
- Monitored compliance with federal and state regulations regarding special education policies.
- Implemented behavior management strategies to enhance classroom engagement.
- Mentored fellow educators on effective strategies for managing challenging behaviors within the classroom setting, improving overall staff competency levels.
- Collaborated with over 100 students daily to address classwork challenges and promote effective learning strategies.
- Analyzed student performance through classroom evaluations to inform tailored educational strategies.
- Worked closely with multidisciplinary teams to develop comprehensive support plans for at-risk students, promoting their overall wellbeing.
- Monitored and enforced compliance standards as backup facilitator, safeguarding adherence to federal and state legislation.
- Coordinated with outside agencies such as therapists or social workers when necessary to provide additional resources for students in need of extra support.
- Assisted in conducting assessments to evaluate student needs and interests for future planning.
- Ensured legal compliance by staying current on special education legislation and adhering to established guidelines in all aspects of the transition process.
- Coordinated and led planning sessions to ensure alignment with district goals and availability of professional development programs.
- Directed leadership initiatives and oversight to enhance district and campus capacity for supporting students with disabilities.
- Provided timely feedback on student, behavior and academic performance to both parents and educators, fostering collaborative efforts towards improving academic outcomes.
- Enhanced student behavior by implementing individualized behavior intervention strategies while tracking progress.
- Evaluated students' academic and social growth, kept appropriate records and prepared progress reports to gauge performance.
- Identified challenges, devised effective solutions, and made necessary modifications to uphold the reliable delivery of support and auxiliary services.
- Authored clear and effective written documents to facilitate understanding of guidance and processes among campus and district administration.
- Supplied supplemental, one-to-one teaching instruction for at-risk or struggling students.
- Achieved seamless execution of practices and events through effective planning.
- Enhanced athlete performance by developing targeted training programs.
- Built, maintained and assisted middle school feeder pattern coaches with their middle school athletic programs, while building relationships to assist them in building successful programs.
- Maintained active relationships with elementary feeder patterns schools, and providing volunteer workers while being involved in the community.
- Developed training programs to enhance athlete performance and skill development in practice and during competitions.
- Developed a supportive framework for assistant coaches, promoting collaboration and shared coaching strategies.
- Supported and trained team members in logistics of educational case management and record keeping
Financial Service Specialist III
Regions Bank
Shreveport, LA
04.2012 - 07.2014
- Assessed individual financial profiles to formulate customized planning solutions that meet specific client needs.
- Performed detailed examination of customer preferences to optimize offerings and exceed branch sales targets.
- Identified customer needs and coordinated referrals to specialized financial services, promoting holistic financial support.
- Handled customer inquiries and efficiently connected clients with appropriate banking resources to ensure effective problem resolution.
- Identified key performance indicators and implemented targeted strategies to elevate customer service and increase branch sales.
- Analyzed client financial situations and recommended tailored banking products and services to fulfill specific needs.
Senior Branch Account Executive II
OneMain Financial
Shreveport, LA
04.2011 - 04.2012
- Achieved successful sales of loans and credit insurance products through effective credit worthiness assessments.
- Improved customer financial health by implementing strategic solutions for delinquent accounts, resulting in enhanced client satisfaction.
- Implemented sales initiatives and delivered product presentations to drive new and repeat business.
- Facilitated partnership with branch management team to drive business expansion and uphold superior standards in customer retention and account management.
- Clarified account-related information through effective support and guidance for both customers and colleagues.
- Analyzed records and documents meticulously to gather essential information and enhance response efficiency.
Service Operations Manager
Albertson's
Dallas, TX
07.2003 - 04.2014
- Implemented management strategies to elevate customer satisfaction while overseeing a diverse team of more than 40 staff members.
- Engaged with management teams to implement strategies for superior customer service experiences.
- Orchestrated interview processes and training initiatives, focusing on equipping candidates with vital job readiness skills.
- Supervised recruitment and staffing efforts, delivering specialized coaching and training to optimize customer service and cash management practices in front-end operations.
- Engaged with customers, employees, and management to resolve inquiries and deliver essential sales insights effectively.
- Managed project task assignments for associates, tracking progress and communicating necessary updates to district management.
- Analyzed departmental spending and implemented budgetary controls to enhance financial efficiency for materials and labor.
- Conducted analysis of staffing demands and implemented effective scheduling strategies to maintain optimal workforce coverage while adhering to budgetary limits.
- Oversaw staff activities and maintained precise inventory records of store merchandise to support efficient retail operations.
- Managed entire store cash inflow and outflow to ensure accurate financial tracking and reporting.
Education
MBA - Sports Administration
Concordia University
Austin12-2020
BBA - Business Marketing
The University of Texas At San Antonio
San Antonio, TX05-2003
Skills
- Effective team management
- Strong ethical standards
- Tailored educational facilitation
- Strategic issue identification
- Proficient in conveying information
- Advanced scheduling skills
- Team collaboration
- Team leadership
- Effective communication skills
- Prioritization and scheduling
- Employee relations and engagement
- Training logistics oversight
Affiliations
- THSCA: Texas High School Coaches Association
- TGCA: Texas Girls Coaches Association
- TTFCA: Texas Track & Field Coaches Association
- CPR Certified
Certification
TEA Special Education (EC-12)
Timeline
Sp. Ed. Dept. Head, Voc. Specialist & Head Coach
Mesquite ISD
07.2014 - Current
Financial Service Specialist III
Regions Bank
04.2012 - 07.2014
Senior Branch Account Executive II
OneMain Financial
04.2011 - 04.2012
Service Operations Manager
Albertson's
07.2003 - 04.2014
MBA - Sports Administration
Concordia University
BBA - Business Marketing
The University of Texas At San Antonio
Personal Information
Title: Educator, Special Education Department Head, Transition Specialist, Backup ARD Facilitator Head Cross Country, Head Track