Rhonda Ruiz
Cleveland
Summary
Dedicated Customer Service Manager with a proven track record in complaint resolution and customer support strategy. Expertise in enhancing service efficiency and team performance monitoring.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Manager
JD Byrider
Cleveland
10.2017 - 02.2020
- Resolved customer complaints by identifying root causes and providing effective solutions.
- Trained and mentored team members to enhance customer interaction skills and service delivery.
- Developed and implemented customer support strategies that improved overall service efficiency.
- Collaborated with cross-department teams to streamline processes and improve customer experience.
- Monitored team performance metrics to ensure high standards of customer service.
- Managed escalated customer issues with professionalism and empathy.
Commercial Service Manager
AutoZone
Cleveland
03.2015 - 09.2017
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained records of all orders placed, received, and shipped.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Developed and maintained positive working relationships with vendors.
- Prepared documents for ordering parts, supplies, and equipment.
- Resolved customer inquiries related to part availability or quality issues.
Retail Parts Manager
Advance Auto Parts
Cleveland
10.2011 - 03.2015
- Managed inventory levels to ensure optimal stock availability and reduce excess waste.
- Implemented process improvements that streamlined parts ordering and reduced lead times.
- Trained staff on product knowledge and customer service best practices to enhance customer experience.
- Collaborated with suppliers to secure timely deliveries and favorable pricing agreements.
- Resolved discrepancies in inventory counts by conducting thorough investigations.
Education
Associate of Science - Medical Assisting
Sanford Brown Medical Assisting
Middleburg Heights, Ohio04-2002
High School Diploma -
West Technical HighSchool
Cleveland, OH06-1990
Skills
- customer support strategy
- customer relationship management
- team performance monitoring
- complaint resolution
- cross-department collaboration
- inventory management
- vendor negotiation
- Focused on customer satisfaction
- Conflict management
- Shipping, receiving, and warehousing
- Tactful and diplomatic
Certification
Medical Assisting Certification
Timeline
Customer Service Manager
JD Byrider
10.2017 - 02.2020
Commercial Service Manager
AutoZone
03.2015 - 09.2017
Retail Parts Manager
Advance Auto Parts
10.2011 - 03.2015
Associate of Science - Medical Assisting
Sanford Brown Medical Assisting
High School Diploma -
West Technical HighSchool