Rhonda Russell
Aiken,SC
Summary
Good communication, organizational and critical thinking skills. Professional and knowledgeable versed in administrative support and customer service. Highly efficient and accurate with strong planning, problem-solving and communication skills. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Proficient in Sagitta, ImageRight, Applied, Microsoft Word and Excel.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Personal Lines Account Manager
McGriff Insurance Services
Greenville, SC
11.2020 - Current
- Maintained records and stayed current with policy renewals.
- Oversaw all activities and transactions within personal lines department.
- Remained up to date on forms, rates, and types of coverage.
- Evaluated prospect's current insurance program and offered alternatives.
- Serviced 350 accounts on regular basis to maintain and increase revenue.
- Stayed in contact with carriers, underwriters and marketing personnel.
- Provided advice and counsel on personal lines matters.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Handled account auditing, endorsements and invoicing.
- Conducted annual reviews of existing policies to update information.
Commercial Lines Account Manager
Scheetz Hogan/USI Insurance
Greenville, SC
05.2018 - 10.2020
- Maintained consistent knowledge of industry products and attended continuous education events to increase product knowledge.
- Provided informed guidance to assist clients in choosing commercial insurance products to suit business needs.
- Managed accounts in small market with territory size of $5000.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Met with customers to provide information about available products and policies.
- Conducted annual reviews of existing policies to update information.
Personal Lines Account Manager
BB&T Insurance Agency
Easley, SC
02.2004 - 05.2018
- Maintained records and stayed current with policy renewals.
- Oversaw all activities and transactions within personal lines department.
- Remained up to date on forms, rates, and types of coverage.
- Evaluated prospect's current insurance program and offered alternatives.
- Serviced 200 accounts on regular basis to maintain and increase revenue.
- Stayed in contact with carriers, underwriters and marketing personnel.
- Provided advice and counsel on personal lines matters.
- Offered broadest possible coverage for new and existing business clients in order to maximize sales.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
- Conducted annual reviews of existing policies to update information.
- Collected premiums on or before effective date of coverage.
- Remained impartial in order to advise clients based on circumstances.
- Calculated premiums and established payment methods for sales.
- Handled account auditing, endorsements and invoicing.
- Processed direct bills, state filings and notary bonds.
Education
High School Diploma -
Easley High School
Easley, SC05.1987
Skills
- Clientele Development
- Administrative Support
- Promotions and Marketing Strategies
- Client Prospecting
- Excellent Personal Service
- Accounts Payable and Accounts Receivable
- Information Updates
- Customer Billing
Certification
- Small Business Coverage Specialist, Hartford Insurance
Timeline
Personal Lines Account Manager
McGriff Insurance Services
11.2020 - Current
Commercial Lines Account Manager
Scheetz Hogan/USI Insurance
05.2018 - 10.2020
Personal Lines Account Manager
BB&T Insurance Agency
02.2004 - 05.2018
High School Diploma -
Easley High School
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