Summary
Overview
Work History
Education
Skills
Timeline
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Rhonda Saive

Hazleton,PA

Summary

Detail-oriented Assistant Manager offers more than 20-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.

Overview

16
16
years of professional experience

Work History

Assistant Manager

Maurices
Hazleton, PA
11.2023 - Current
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Created reports on sales trends, inventory levels, and financial data.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Open and close register, responsible for cash shortage, and overage
  • Loss Prevention

Customer Service Supervisor

Network Solutions
Drums, PA
01.2008 - 07.2022
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Provided guidance and support to junior customer service representatives, including coaching and mentoring.
  • Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
  • Identified areas of improvement in the customer service process and developed strategies to address them.

Education

Associate of Science - Business Administration

Luzerne County Community College
Nanticoke, PA
08-1977

Skills

  • Employee Performance Evaluations
  • Recruiting and interviewing
  • Cost Reduction
  • Product and service knowledge
  • Sales monitoring
  • Business development understanding
  • Strategic Planning
  • Budgeting and finance
  • Sales Growth
  • Marketing knowledge
  • Sales Reporting
  • Cost Control
  • Retail Operations
  • Financial Management
  • Staff Development
  • Money Handling
  • Team motivation

Timeline

Assistant Manager

Maurices
11.2023 - Current

Customer Service Supervisor

Network Solutions
01.2008 - 07.2022

Associate of Science - Business Administration

Luzerne County Community College

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Rhonda Saive