Rhonda sanders

• Ensured confidentiality and compliance with healthcare regulations during all client interactions.
  Processed high volume of intake calls, placing orders and verifying insurance for medical DME. I also check on orders to make sure they are going to be on time.

Received a high volume of calls from patients ordering prefilled prescriptions, putting in patient information on new accounts, verifying insurance, and following up with patients to see if they needed refills. I also scheduled our field nurses to go to patients' homes for delivery.

Took a high volume of calls, placing orders for DME, registering patients in the system, verifying insurance, and completing orders. I was also the go-to person for new employees to help them with problems. I had to multitask by making sure orders were on track and arriving on time, by talking to the auth department to ensure they were approved. I had to deal with patients who were upset and emotional on a daily basis, so I had to constantly apply empathy and understanding.