Rhonda Schelevitz
Carleton
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Client Service position. Ready to help team achieve company goals.
Energetic with top-notch relationship-building, and money-handling abilities. Multitasks smoothly to handle customer and staff needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Teller/Concierge
Michigan Legacy Credit Union
05.2016 - 04.2025
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Educated customers on use of banking website and mobile apps.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Improved operational efficiency by organizing teller area for optimal workflow and accessibility.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Processed applications for new accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Hall Monitor
Gibraltar School District
09.2009 - 06.2015
- Upheld school dress code policies through consistent enforcement, promoting professionalism among the student body.
- Supervised after-school activities, providing additional oversight for student safety during extracurricular pursuits.
- Documented incidents thoroughly, facilitating accurate record-keeping for administrative review and follow-up actions.
- Supported administration in emergency situations, calmly assisting with evacuations and lockdown procedures as needed.
- Encouraged open dialogue among peers by mediating conflicts and redirecting negative behaviors toward more constructive outlets.
- Assisted in maintaining a positive learning environment by addressing student behavior issues promptly.
- Enhanced school safety by diligently monitoring hallways and common areas.
- Reduced instances of tardiness by consistently enforcing punctuality standards throughout the halls.
- Developed strong relationships with students by actively engaging in conversations and offering support when necessary.
- Collaborated with school resource officers to address more serious incidents effectively, prioritizing student safety throughout all stages of resolution.
- Collaborated with school staff to implement effective security measures, ensuring a safe campus for all students.
- Acted as a positive role model for students, exemplifying the values of respect, integrity, and responsibility in daily interactions.
- Assisted with crowd control during school events, ensuring an orderly flow of attendees while prioritizing student safety.
- Worked closely with school counselors to identify at-risk students, proactively addressing potential behavioral concerns before escalation occurred.
- Promoted a respectful atmosphere among students by modeling appropriate behavior and addressing disruptions swiftly.
- Improved communication between faculty and students by serving as a reliable point of contact for both parties.
- Helped teacher prepare instructional material and displays.
- Enforced rules and instructions to maintain discipline.
- Helped teachers manage bus loading and unloading.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Monitored students in computer lab to enforce proper use of resources.
Recreation Director
City of Rockwood
02.2010 - 03.2015
- Increased participation rates by implementing targeted marketing strategies for various age groups and interests.
- Incorporated resident feedback to assist in quality improvement efforts and boost resident satisfaction scores.
- Created an inclusive environment that welcomed individuals of all abilities by offering adaptive programming options when possible.
- Managed budget effectively, allocating resources to maximize the impact of recreational activities and events.
- Enhanced community engagement by developing and promoting diverse recreational programs and events.
- Coordinated the scheduling of facilities, maximizing usage while minimizing conflicts between user groups.
- Purchased necessary equipment and sports materials to use for recreational activities.
- Organized successful fundraisers that raised funds for new equipment or facility upgrades within the recreation department.
- Provided emotional support to family members, ensuring safety and well-being of loved ones.
- Developed annual budgets and provided monthly reports to efficiently use financial resources.
Education
High School Diploma -
Oscar A. Carlson High School
30550 W. Jefferson Gibraltar MI 48173Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Positive
- Cash handling expertise
- Sales and Cross-selling
- Goal-oriented focus
Accomplishments
- Mentored newly hired personnel on customer service techniques which helped improve focus on guests and visitors.
- Handled cash and credit cards for payment, resulting in zero errors over the course of 8 years.
- Passing all banking compliance tests every year.
- Community volunteering.
- Managed multiple recreation teams.
Certification
- Completion of Banking Compliance Training - 8 years.
- No out of balance certificates - 8 years.
Timeline
Teller/Concierge
Michigan Legacy Credit Union
05.2016 - 04.2025
Recreation Director
City of Rockwood
02.2010 - 03.2015
Hall Monitor
Gibraltar School District
09.2009 - 06.2015
High School Diploma -
Oscar A. Carlson High School
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