Rhonda Scott
Mesquite,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Walmart
06.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cash Office Service Associate
Mid America Mortgage
10.2019 - 01.2023
- Handled day-to-day accounting processes to drive financial accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Mortgage Loan Processor
Capital One
09.2006 - 10.2018
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Communicated with originator and applicant concerning progress of loan file.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Received on-going, comprehensive training on home loan products and mortgage process.
Education
Business Administration
Texas Tech University
Lubbock, TXHigh School Diploma -
Monterey High School
Lubbock, TX05.1979
Skills
- Microsoft Word
- Problem-Solving Ability
- Conflict Resolution
- Credit Card Payment Processing
- Account Management
- Customer Relations
Timeline
Customer Service Representative
Walmart
06.2023 - Current
Cash Office Service Associate
Mid America Mortgage
10.2019 - 01.2023
Mortgage Loan Processor
Capital One
09.2006 - 10.2018
Business Administration
Texas Tech University
High School Diploma -
Monterey High School