- Knitting and Crocheting
- Stand-up Paddleboarding (SUP)
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
- I participate in low-impact exercises to strengthen core muscles
- Dancing
- Fundraising Events
- Passionate about balancing physical health with mental and emotional wellness
- Running- Ran several Half Marathons
Summary
Dynamic leader with a proven track record at Big Lots, enhancing customer satisfaction and boosting sales through innovative merchandising and a loyalty program. Excelled in operations management and outstanding communication, fostering a supportive environment that reduced employee turnover and increased repeat business. Skilled in inventory management and customer service, adept at problem-solving and multitasking.
Overview
19
19
years of professional experience
Work History
Store Manager
Big Lots
06.2006 - Current
- Established a welcoming atmosphere to encourage repeat business.
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Analyzed sales data for strategic planning and resource allocation.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Developed Furniture Staff with role playing different Sales scenarios so to increase furniture sales.
- Trained employees on credit options so to increase sales.
Education
High School Diploma -
Textile Design/Management - Management
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Store merchandising
- Shift scheduling
- Recruitment and hiring
- Operations management
Affiliations
- Food Rescue USA
Interests
Timeline
Store Manager - Big Lots
06.2006 - Current
Oak Park High School - High School Diploma,
University of Missouri - Textile Design/Management, Management
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